A successful hotel receptionist CV is all about flawless presentation. Your front desk, communication, and guest satisfaction skills are complemented by experience as a receptionist, concierge, or porter, all in a concise format. Standout candidates will include qualifications like a diploma in hotel management, or an NVQ in catering and hospitality.

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    Receive 5 stars with our top 3 tips for your hotel receptionist CV

    • Mention the metrics

      Listing your duties in previous roles is all very well – but if you’ve got numbers to back them up, you CV will come alive. Whether you handled 15 enquiries a day, secured a record number of repeat visitors, or received a top customer service rating, these facts will make your application more memorable.

    • Include any exceptional achievements

      If you’ve got a first aid qualification, a customer service NVQ, or can speak another language – always include this on your CV! Achievements like these will help you stand out from the other applicants and show recruiters you’re self-motivated.

    • Share some personality

      Hotel receptionists act as the face of a hotel, welcoming guests and answering questions. An upbeat personality is a must for this role, so make sure to share some of the qualities that make you great at your job in the personal statement section of your CV.

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    Most-asked questions about your hotel receptionist CV

    What should be included in a hotel receptionist CV?

    An effective hotel receptionist CV has dedications sections detailing relevant work experience, skills and education along with a professional summary that presents yourself to hoteliers or hospitality recruiters. If your experience and knowledge aren’t explicitly related to hotels, be sure to pull out transferable skills that can help you excel as a hotel receptionist.

    What are the key responsibilities of a hotel receptionist?

    The essential duties of a hotel receptionist are handling enquiries at the desk. This includes answering phone calls, helping visitors to check-in and out, and answering questions about the facilities.

    What are the top qualities of a hotel receptionist?

    The top quality of a hotel receptionist is the ability to provide excellent customer service. This includes a professional telephone manner, excellent communication skills, and the ability to solve problems while thinking on your feet. Strong organisational skills are also essential, as you’ll need to handle paperwork, process bookings, and take messages.

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