When looking for a new support role or changing career to this sector, jobseekers will find a support CV sample immensely valuable. Checking the format and content of a support CV sample helps an applicant to present his or her relevant experience in the right format, and to avoid some of the common pitfalls made by unprepared candidates. We recommend, therefore, that you check out the five free support CVs on this page.
Call Centre Technical Support CV Sample
If you are applying for a technical support position in a call centre, a well-worded and correctly formatted CV helps to attract the recruiter’s eye – especially if it includes the right mix of technical ability and people skills.
- When describing your experience, be sure to mention any particular knowledge and transferable skills that will be useful in the new position. In technical support, computer expertise is as important as excellent communication skills, face-to-face and over the telephone.
- Call centre IT staff often study towards recognised specialist qualifications from professional bodies. Include details, with a note if courses are in progress.
- Do not include negative comments, such as why you left a previous position.
- To create a strong application, avoid spelling mistakes and grammatical errors. Proofreading is essential before sending out your CV.
Dell Technical Support CV Sample
Technical support technicians and specialists who are tailoring their CV to apply for Dell-related jobs can use our CV sample to give their job application a boost.
- Be sure to include relevant manufacturer training courses and technical experience related to Dell desktops, laptops and servers, as well as Dell-supplied software applications.
- Entry-level CVs should fit on one page, while professional-level CVs should be no longer than two pages.
- Do not forget to illustrate your understanding of Dell technology and internal architecture, in addition to your ability to troubleshoot and resolve problems.
- Do not rely on spell checker software; proofread thoroughly to ensure your use of grammar and spelling is correct.
Desktop Support CV Sample
When perfecting a job application for a desktop IT support role, applicants will find our sample CV very helpful. Tailor your curriculum vitae to the desktop IT support role in question – whether build, installation and support, or at first or second line level.
- For each previous job in your career to date, write a brief explanation that illustrates how the skills and experience you gained would be a good match for the new position.
- In the work experience section (or training, if an entry-level CV), show the prospective employer how you can help to deliver maximum desktop workstation uptime and productivity.
- Do not forget to include details of any desktop workstation Ethernet or fibre network knowledge, experience and connection skills; these are valuable to employers.
- Do not send out badly formatted documents. Upload your final draft CV (in PDF format) to cloud storage, then download and save it again. On opening, the layout should be correct, with no page splits near the beginning and ending of paragraphs (i.e. widows and orphans).
Education Support CV Sample
In education, a well-written CV is of significant help in securing an invitation to interview for that new support job. Use this sample CV to maximise the probabilities of success.
- Mention any examples of assisting in lesson planning, using technology in lessons and creating bespoke or specialised teaching materials. This experience is valuable and attractive to new employers.
- Show career progression where applicable by highlighting positions of increasing responsibility within a school, college or other organisation.
- Do not overlook the importance of including relevant soft skills, such as making presentations, communicating in groups, telephoning parents and classroom management.
- When composing work history bullet points, start each line with a strong action word instead of phrases such as ‘responsible for’ or ‘accountable for’.
Email Support CV Sample
Composing your application for an email support position is quicker when you use our sample CV as a reference for content and the best format. We also suggest you:
- Include any experience of user training, whether informally or timetabled, perhaps delivered as part of an organised roll-out.
- Mention specific technical experiences, such as updates and configuration, firewalls and anti-virus protection for email servers, as well as Microsoft Exchange Server and any other systems, such as Apache, Cyrus, Oracle or Wingate, etc.
- Do not omit other experience that will be valued by the new employer for the email support post advertised. Give examples, including transferable skills.
- Do not use the same words repeatedly in your CV text – instead, vary your vocabulary. A thesaurus helps!