At the heart of every successful job search is a good CV. Laid out and formatted in a way that’s easy to read and understand, with all the relevant information clearly listed, your CV is your introduction to potential employers. Study an IT help desk support CV sample before you start composing your own CV to pick up tips and advice on what to include, how to list your qualifications and experience, and which styles of layout and writing work best. The IT help desk support CV sample below is an excellent template for you to build your own CV, as it provides an example of the format and style employers will be looking for.


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    IT Help Desk Support CV Sample /Nigel Ruby/22b High Street, Maidstone, Kent/07788 111

    Professional Summary

    I have experience of supporting colleagues within a large organisation, both onsite and at remote locations, in person, by phone and email, and by remote desktop. I have a polite, friendly telephone manner and I am good at explaining complicated concepts in a way that users can understand. I am able to use my initiative to escalate issues when necessary, alerting the right person when I cannot solve a problem myself. I am familiar with Windows and Linux operating systems across desktops, laptops, tablets, and smartphones, as well as a range of software including Microsoft Office and Adobe Creative Suite. I keep up to date with the latest technologies, and I am a quick learner.

    Core Qualifications

    • City & Guilds IT Practitioners Certificate
    • BSc in Computer Science
    • Experienced in supporting Windows 7, Windows 10, Microsoft Office
    • Full driving licence


    IT assistant, Swan Products Ltd: 2014 – present

    • Answering email and telephone enquiries
    • Installing software and hardware
    • Troubleshooting problems
    • Running reports

    Call centre operative, Swan Products Ltd: 2013 – 2014

    • Answering telephone enquiries
    • Providing information
    • Keeping records


    • Six GCSEs including English and Mathematics, all at grades A – C
    • A level Mathematics (B) and Physics (B)
    • BSc in Computer Science, Ashford College
    • City & Guilds IT Practitioners Certificate

    Conclusion Call to Action

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