Help Desk Support CV Example

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IT Help Desk Support CV Sample /Nigel Ruby/22b High Street, Maidstone, Kent/07788 111 222igel@ruby.net

Professional Summary

I have experience of supporting colleagues within a large organisation, both onsite and at remote locations, in person, by phone and email, and by remote desktop. I have a polite, friendly telephone manner and I am good at explaining complicated concepts in a way that users can understand. I am able to use my initiative to escalate issues when necessary, alerting the right person when I cannot solve a problem myself. I am familiar with Windows and Linux operating systems across desktops, laptops, tablets, and smartphones, as well as a range of software including Microsoft Office and Adobe Creative Suite. I keep up to date with the latest technologies, and I am a quick learner.

Core Qualifications

City & Guilds IT Practitioners Certificate
BSc in Computer Science
Experienced in supporting Windows 7, Windows 10, Microsoft Office
Full driving licence

Experience

IT assistant, Swan Products Ltd: 2014 - present

Answering email and telephone enquiries
Installing software and hardware
Troubleshooting problems
Running reports

Call centre operative, Swan Products Ltd: 2013 - 2014

Answering telephone enquiries
Providing information
Keeping records

Education

Six GCSEs including English and Mathematics, all at grades A - C
A level Mathematics (B) and Physics (B)
BSc in Computer Science, Ashford College
City & Guilds IT Practitioners Certificate

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