To ensure success in a job search for an application support analyst post, the applicant’s CV must be well-written and properly adapted to the job advertised. It should also include relevant qualifications, experience, and skills. Before writing or updating their CV, job seekers will find it helpful to review the below application support analyst CV sample, which gives an idea of the right formatting and style.

Want to secure an invitation to a job interview? Before implementing the following tips and tricks, we suggest reading through our expert CV examples. We’ve custom-made each document to show the best CV writing practices for different jobs. What more could you want?

Ready to wow the hiring manager? Keep reading as we explore:


    Sample application support analyst CV


    Niamh Knight

    18 Old Street

    Bradford BD1 5TG


    Professional summary

    Emerging IT professional eager to contribute immediate value in support roles. High-level awareness of emerging technological trends and industry advancements. Thrives in autonomous environments with solid work ethic and history of self-motivated goal achievement.

    Work history

    May 2021 – Current

    Modern Solutions – Bradford

    Application Support Analyst

    • Prioritised ticket queue, closing interactions and logging requests upon query resolution.
    • Coordinated and executed routine hardware upgrades.
    • Troubleshot various incidents related to hardware, networks and software faults.

    August 2018 – May 2021

    DunderPaper – Bradford

    IT trainee

    • Distilled complex technical information into easily digestible instructions for end-users.
    • Tracked computer system and network performance to identify root causes of issues.
    • Carried out new hardware installations and updates, keeping systems functional and secure.


    • Software issue diagnosis
    • Data processing
    • Network troubleshooting
    • Application support
    • Customer support needs assessment
    • Software diagnosis
    • Data entry
    • Application installations



    Bradford College Bradford

    Information Technology BTEC Diploma: 12 units, credits, and distinction

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    Application support analyst CV template

    Even the most talented application support analysts struggle to create a convincing CV – and we can see why. The process can feel overwhelming without the right online resources. However, there’s no need to worry. We’ve designed several amazing tools to streamline the process, including pre-made CV templates. Landing your dream job is closer than you think!

    What is the best format for your application support analyst CV?

    It’s tempting to rush your application once you’ve found your dream job, but wait a minute – there’s no point diving straight into the content. Before you do anything else, you must decide between popular CV formats. These professional layouts organise your information so it’s easy to follow and cohesive. Busy hiring managers simply don’t have the time to untangle pages upon pages of messy text.

    There are two widely accepted structures in the UK – the reverse-chronological CV and the skills-based CV. The former does exactly what it says on the tin and outlines your employment background starting from your current or most recent role. The latter focuses on soft skills, such as “problem-solving”, “project management”, and “IT literacy”.

    So, which is best for an application support analyst CV? Preferably, the reverse-chronological format. As the position is highly technical, employers prioritise experienced candidates who can hit the ground running. However, you could use a skills-based CV if you’re applying for a junior role – provided you have the right qualifications and transferable skills.

    What else do you need to know? Here are some extra tips to keep in mind:

    • Your CV should be one to two pages long at most
    • Use headings, sections, and bullet points to break up text
    • Type in a neat font like Times New Roman, Arial, or Calibri
    • Avoid colours and images – they distract from the content
    • Send your CV as a Word or PDF file unless asked otherwise

    Choose your format now

    How to write a CV for an application support analyst

    Learning how to write a CV for an application support analyst is easy when you have the right guidance. We’ve broken the process down step by step and shared plenty of helpful tips to kick-start your creativity. The following sections explain everything you need to know, including:

    How to add contact details to your application support analyst CV

    If you’ve sent dozens of CVs but haven’t heard back, you might have forgotten to add your most up-to-date contact details. It’s easy to do but a serious mistake – employers won’t waste their time searching for you online. We recommend adding your information at the top of the page in a slightly larger or bolder font. Remember to include the following:

    • Full name – first name and surname
    • Location – including county and postcode
    • Phone number – preferably mobile
    • Email address – keep it work appropriate

    Example of contact section for an application support analyst CV

    Patrick Myers,
    15 North Road,
    Great Yarmouth,
    Norfolk, N192 3JD,
    01493 855558,

    Start your application support analyst CV with a personal statement

    Want to jump miles ahead of the competition? Create a persuasive personal statement summarising your top talents, achievements, and qualifications. Above all else, this short introductory paragraph should grab the reader’s attention and inspire them to learn more. However, there’s a catch – you only have three to four sentences to cover the most important points. Check out the below formula to get started.

    Sentence one describes who you are, including your career focus and years of experience. Sentence two explains what you can achieve, backed up by a statistic. Finally, sentences three and four underline your unique skills and areas of expertise. For example, you might specialise in email management systems or SaaS applications architecture.

    What do we mean by statistics? Drop in a fact or figure that proves you can walk your talk. You might have “customised Microsoft programmes, boosting efficiency by 79%” or “completed over 1,000 service request tickets”. Basically, shout about anything that gives weight to your credentials!

    Here are a few other tips that can make or break a personal statement:

    • Stick to the word count – 50 to 100 words is ideal
    • Write in the third person to sound more professional
    • Tailor everything to the job advertisement – draw inspiration from the key skills employers are looking for
    • Keep the tone formal – avoid jokes and slang
    • Don’t talk about your career ambitions – the statement is about what you can offer to an employer, not the other way around

    Example of personal statement for an application support analyst CV

    A qualified and knowledgeable support specialist with experience working on a busy IT help desk. Specialises in second line technical support and investigation. Developed customisations and integrations for Microsoft applications, streamlining operations and boosting productivity by 86%. Confident in troubleshooting issues, resolving incidents, and completing service request tickets.


    A diligent and organised application support analyst with over five years of experience in busy IT environments. Works closely with business users for continual service improvement, having trained over 500 employees on how to use bespoke CRM applications. Excellent knowledge of Web Filter solutions, Palo Alto Firewalls, and M365.

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    How to present your work history on an application support analyst CV

    The employment background section is a goldmine of valuable information, including your key strengths, achievements, and promotions. It’s a good idea to add as much detail as possible because employers will go through it with a fine-tooth comb. No pressure then!

    Start from your current or most recent position and add three to six responsibilities for each. Spend more time on relevant roles that reflect the job advertisement. Run through the following:

    • Job title
    • Employment start and end dates
    • Company name
    • Company location
    • List of responsibilities
    • Workplace achievements

    Hiring managers receive hundreds of CVs with glittering work histories, so how do you make yours stand out? Like the personal statement, substantiate your claims with concrete numbers. You’ll boost your chances of success if you provide evidence of what you can achieve. Let’s say you “diagnosed hardware and software defects” – can you expand on this? You could clarify how many defects or provide the outcome, such as “saving the company £20,000 in external IT support fees”.

    Nobody wants to read a boring CV, so we suggest elevating the tone with plenty of positive adjectives and action verbs. You might be “proactive”, “methodical”, and “focused”. Action verbs are powerful alternatives to “responsible for”. Some of our favourites for application support analysts include “redesigned”, “simplified”, and “upgraded”.

    Lastly, avoid repetition – covering diverse duties will show the reader the breadth of your capabilities. If you’ve spoken about “first- and second-line user support” underneath one position, talk about “customer IT support” in another. Companies always prefer multi-talented applicants.

    Example of work experience for an application support analyst CV

    Application Support Analyst | Sunlite Conservatories Ltd., Elmham Terrace, Lowestoft | June 2020 – Present

    • Developing customisations and integrations for Microsoft applications.
    • Supporting system maintenance, software releases, and upgrades.
    • First and second line user support on a busy help desk.
    • Diagnosis of hardware and software defects with timely remedial action.
    • Working with field sales representatives and in-office sales and administration staff.
    • Act! Pro database customisation, backups and maintenance.

    IT trainee | (Jenite Ltd.) | Lefley Way, Gapton Hall Industrial Estate, Norfolk | August 2018 – May 2020

    • Routine maintenance tasks, including daily backups.
    • Customer IT support by email and telephone for online office supplies shop.
    • Assisted audit and stores staff, reconciling computer records to physical stock.

    Great skills to add on your application support analyst CV

    If the employer is short on time or has hundreds of applications to get through, they often use the CV skills section demonstrates you possess the right practical and transferable knowledge to succeed in the role. Alongside saving the employer time trying to untangle your top aptitudes, it makes it easier for CV reading software to do its job. The scannable buzzwords are easily picked out and passed on to key decision-makers.

    What’s the difference? Hard skills are job-specific and learnt on the job or via education. Examples include “configuring bespoke software”, “scripting HTML”, and “troubleshooting network-related issues”. In contrast, soft skills are personality-based and much harder to develop, therefore priceless to hiring managers – think “detail-oriented”, “patient”, and “disciplined”.

    While it’s tempting to focus solely on hard skills, don’t forget to highlight your character. Employers want to know whether you’d be a good fit for the team. Plus, they actively search for applicants with a positive, proactive mindset. Need some more inspiration? Read through the following lists:

    Essential skills for an application support analyst

    • Thorough understanding of software application support
    • Customisation and bespoke implementations to match business requirements
    • Telephone and face-to-face customer assistance
    • Delivering formal and informal short training sessions
    • Exceptional communication skills

    Desirable aptitudes to set you apart

    Outlining education on an application support analyst CV

    Education is the foundation for experience and can often give you a competitive edge if you’re up against equally knowledgeable candidates. You can talk about school, college, and university courses, outside training, and memberships to governing organisations. Quite simply, underline anything that speaks to your professional understanding.

    There are a few things to remember when completing this section. It might sound obvious, but only include your best grades. Plus, there’s no need to discuss GCSEs if you have several more recent qualifications, such as undergraduate or postgraduate degrees. Lastly, you can mention specific course modules if they’re relevant to the job you’re applying for.

    What does it take to become an application support analyst? Some people study IT-related courses at university, like “Computer Science”, Information Management Systems”, and “Business Information Systems”. Others prefer to learn on the job through degree apprenticeships or intensive courses with IT training organisations.

    Here’s what to include when outlining your qualifications and training:

    • Name of school, college, university, or other awarding body
    • Study start and end dates
    • Subject title
    • Qualification level – e.g. BTEC diploma or A level
    • Qualification result

    Example of education for an application support analyst CV

    H&E Training Services | June 2022
    Health and Safety in the Workplace, including fire extinguisher training

    ACT! UK, Newcastle-upon-Tyne | January 2021 – April 2021

    Course and assessments included:

    • Customising layouts and database fields to create bespoke implementations
    • Act! e-marketing, data import, and export
    • Database maintenance and report design

    Lowestoft Sixth Form College | September 2018 – June 2020
    Information Technology BTEC Diploma: 12 units, credits, and distinction.

    Great Yarmouth VA High School | September 2013 – June 2018
    11 GCSEs at grades A – C

    Top dos and don’ts for application support analyst CV writing


    • DO mention your specialisms Application support analysts work across multiple industries, including finance, fundraising, and recruitment. Every sector uses different software, so we suggest noting your areas of expertise in your personal statement and cover letter. Providing more detail about your unique skills will help recruiters guide your CV towards the right people.
    • DO attach a cover letterMany companies won’t accept applications without a well-written cover letter. This one-page document explains who you are, why you’re interested in the position, and what makes you the best candidate. Furthermore, you can outline extra information that doesn’t belong in a CV, such as your notice period and interview availability.


    • DON’T send cookie-cutter CVsThe biggest mistake candidates make is using the same CV for multiple jobs and companies. However, every position is different, and your application must reflect this. You don’t have to completely rewrite your CV every time – simply drop in a few unique keywords and phrases related to the specific advertisement.
    • DON’T forget to double-check your workSpelling mistakes are easy to resolve. There are hundreds of online spell-checkers, such as Grammarly, that’ll do all the hard work for you. On top of this, ask your friends and family for some feedback – fresh eyes are better at picking out repetitiveness and awkward phrasing.

    Your application support analyst CV questions answered

    What does a support application analyst do?

    Support application analysts are pivotal in keeping an organisation’s information technology up to date. Not only do they customise programmes for maximum efficiency, but they train team members on how to get the most from their software. Key responsibilities include:

    • Completing service desk requests
    • Providing technical and operational support
    • Monitoring the availability, stability, and performance of applications
    • Developing and maintaining technical documentation
    • Assisting the development team in testing bug fixes

    What skills does a support application analyst need?

    As you can imagine, application support analysts must be diligent and patient. The most successful candidates love solving complex problems and refuse to give up at the first hurdle. Employers look for the following skills:

    • Comprehensive knowledge of Windows Operating Systems
    • Flexible and proactive mindset
    • Strong attention to detail
    • Confident in delivering training programmes
    • Able to work under pressure

    How do I become a support application analyst?

    The best thing about becoming a support application analyst is the flexibility. You can enter the career via formal education or choose a less traditional path, such as an apprenticeship or intensive training course. Ultimately, it depends on how much time you have, your budget, and your preferred learning style.

    How much does a support application analyst earn?

    It’s impossible to say how much a support application analyst earns because several factors influence wages, including location, experience, and hours. However, the average salary in the UK is around £35,000, rising to £50,000 for highly skilled professionals.

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    Create an awesome application support analyst CV today

    This application support analyst CV sample is one of several that support job seekers in compiling a winning CV and securing a job interview. For further help writing a CV, applicants can also consult the tools and CV builder on this site.

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