One key step to secure a new job as an IT assistant is to create a quality CV which reflects your qualifications, strengths and any relevant information technology experience. Before you start writing or updating your curriculum vitae and covering letter, you may find it very helpful to look at an IT assistant CV sample so that you have an idea of the type of information which should be included and the correct formatting.

The IT assistant CV examples provided below illustrate the sort of CV which markets a job applicant properly and helps to capture the attention of IT recruiters, with the objective of securing that all important interview for the candidate.

We’ve accompanied that with a step-by-step guide, taking you through the process of writing an IT assistant:


    Sample IT assistant CV

    Anna_McDonald_CV_297 (5)

    Anna McDonald

    195 Crown Street, London W12 4WB


    Professional summary

    Focused IT Assistant equipped with technical knowledge and experience to handle range of IT problems. Dependable in completing new installations, maintenance and repair work. Communicates easily with technical and non-technical personnel to deliver quality support.

    Work history

    February 2020 – Current

    United Utilities Group – London

    IT Assistant

    • Executed feasibility studies to inform development of existing and proposed projects.
    • Estimated costs of new systems, modifications and updates.
    • Partnered with users to understand and define system requirements.
    • Virtualised or graphically visualised system operations to identify areas for improvement

    February 2019 – February 2020

    London Building Society – London

    IT Trainee

    • Followed manufacturing instructions and design specifications when completing repairs.
    • Organised workspaces for employees with computer, monitors and associated cabling or equipment.
    • Installed new software for users and monitored version and patch update requirements.
    • Carried out new hardware installations and updates, keeping systems functional and secure.


    • Software issue diagnosis
    • Network troubleshooting
    • Telecommunications
    • Exceptional communicator
    • Data processing
    • Application installations


    University of London

    Bachelor of Science Computer Science

    IT assistant CV format

    When writing your CV, it’s important to use the right CV format to ensure that all information is presented in a recognisable format – and the most important details are given the emphasis they deserve. In most cases, employers prefer reading CVs in a reverse-chronological format.

    The overview of your CV should include contact details, followed by the personal statement, work history, skills and education. Crucially, your most recent education and work history should come first in those two sections.

    In some cases, a skills-based format may be appropriate if you’re applying for an entry-level job. This means placing your skills section below the personal statement to highlight transferable attributes learned in other roles. By expanding on skills, this section can act as a replacement for work history if you don’t have any experience.

    Get your IT assistant CV right with our proven tips

    • Include a cover letter with your CV

      A cover letter is a professional summary that accompanies an IT assistant’s CV. It is not required for all job applications, but it provides an excellent chance to outline your IT experience and skills in greater detail. Here you can use real-world examples that relate directly to the position. You can also include achievements and expertise not included on your CV.

    • Match your CV to the job description

      Recruiters can spot a generic IT assistant CV a mile off, so to make yours stand out. Read the job description and tailor your content. It’s not difficult to make your skills and experience fit the requirements. Most posts will have a person specification and job description, giving you an insight into the type of person they want to hire.

    • Keep it concise

      Your IT assistant CV is not the place to describe every aspect of your background. It should be clear, concise, and properly formatted to ensure recruiters can easily skim through the necessary details. A CV should not be more than two pages long. If you’re struggling to fit everything in, consider using bullet points or tweak formatting like font size and line spacing to make it fit.

    • You don’t need to include references

      Some CV examples show a references section at the bottom of the CV. You can include this, but it is optional, as most recruiters ask for these details after the interview process. If you want to let employers know they are available. A simple phrase such as ‘references available on request’ at the bottom of your IT assistant CV will suffice.

    How to write a CV for an IT assistant

    Once you’ve got the format sorted, it’s time to write your CV. But before you put pen to paper (or fingers to keyboards), you’ll want to be familiar with how to write a CV.

    It’s not about overly complicated language or long sentences that sound professional. Instead, take it section by section and focus on the details that recruiters need to know. In our guide, you’ll find helpful tips and tricks on writing an IT assistant’s CV to make the process super simple. We include:

    How to add education to your credit risk analyst CV

    It’s important to highlight your education and qualifications on your CV to show employers your suitability for the role. Credit risk analysts will usually have a degree and higher professional qualifications. However, some candidates may be considered without these depending on the employer.

    In this section, it’s essential to include the following:

    • School, college, university or training provider
    • Year of qualification
    • Level of qualification, for example, A-Levels, BA (Hons)
    • Subject or course title – you don’t need this for high school courses

    Example education section for a credit risk analyst

    Royal Statistical Society | 2008-2009

    Graduate Diploma in Statistics

    London Metropolitan University | 2005-2008

    Bachelors Degree in Economics

    Example College | 2003-2005

    HND in Risk Management

    Anytown College |

    A levels: Maths (B) English (C) Business Studies (C)

    Adding contact details to your IT assistant CV

    At the top of your IT assistant’s CV sits the contact details. This is an introductory section, and it’s easy to get right. However, there are some basics to cover to ensure recruiters have the correct information to get hold of you for interviews.

    Make sure you include the following:

    • Name – Include your full name
    • Address – Add your full address and postcode
    • Phone number – Include a mobile number or home phone you answer
    • Email address – Use a work-appropriate email

    Example of contact section for an IT assistant

    Karol Nevillson

    121 Broughton Road




    CH70 5TG

    01244 876543/07654 321987

    IT assistant personal statement

    A great way to give recruiters an insight into your background and expertise is via the personal statement section. This short paragraph can include anything from skills, experience, and qualifications to show employers how you fit the job role. But, there are a few things to consider when writing this section, including:

    • Write in the third person to highlight what you offer to the job.
    • 3-4 sentences are plenty, don’t waffle
    • Use positive words such as “organised”, “team player”, and “reliable”
    • Include IT skills and achievements if necessary
    • Highlight expertise if relevant such as “experience in Microsoft applications”.

    Example of personal statement for an IT assistant CV

    A trained, qualified, and motivated IT assistant. Professional with business experience supporting various users in a busy computing environment, including bespoke workstation software builds. Currently looking for a new opportunity to develop and widen work experience and skills in a challenging new role.


    Ambitious IT assistant currently working towards BTEC Level 2 in Technical IT Support. Great team player with good communication and time management skills. Ready to apply wide-ranging IT know-how in a busy work environment – perhaps linked to an opportunity for day release or evening studies towards BTEC Level 3.

    Adding experience section to your IT assistant CV

    Your work history is another important section on your CV and is most likely to be the largest as well. This is where you can detail all your experience and jobs throughout your career. Start with your most recent employment first and work backwards and include these details:

    The section should also contain the following:

    • Start and end date
    • Job title, employer and location
    • List 3-6 duties for each job

    It’s natural to want to include lots of information in your work history, but it’s essential to ensure you don’t go overboard. Try not to overlap duties or repeat anything, as this takes up valuable space. Instead, if you’ve configured a network in one role, mention your experience in installing software in another to cover all bases.

    Example of work experience for an IT assistant CV

    IT Assistant (build room) – United Utilities Group PLC, Warrington, Cheshire (December 2014 to date)

    • Responsible for preparing new company workstations and portable computers with bespoke build from ghosted disk images
    • First line investigation of hardware and software defects, with referral to second line technicians or engineers as necessary
    • Checking goods inwards and outwards for completeness and correctness
    • Answering the telephone to internal customers and company suppliers

    IT Trainee | Cheshire Building Society, Chester (head office) – October 2012 to November 2014

    • Working with experienced team members during on-the-job training
    • Attending in-company training course (one week)
    • Responsible for routine departmental tasks, maintaining work and inventory records on manual and computerised systems
    • Assisting users with routine backups and software upgrades

    Top skills for your IT assistant CV

    The day-to-day duties of an IT assistant vary depending on your work environment. But whatever the specifics of the role, there are certain CV skills recruiters love to see. These soft (transferable) and hard (technical) skills will show that you’re up to the job, so you can hit the ground running. Take a look at some examples below…

    Good examples to include in are…

    Essential skills for an IT assistant

    • Software troubleshooting
    • Hardware repairs
    • Clear communication
    • Network configuration
    • Technical support

    Desirable aptitudes to set you apart

    • Attention to detail
    • Reliability
    • Team player
    • Coding
    • Excellent time management

    IT assistant CV education

    Most employers require a good standard of education for this role, such as GSCEs and A-Levels. Some jobs may also require a degree for specialised positions. In order to detail your relevant qualifications, you need to include various details about your education, including:

    • School, college, university or training provider
    • Year of qualification
    • Level of qualification, for example, A-Levels, BA (Hons)
    • Subject or course title – you don’t need this for high school courses

    Example education section for an IT assistant

    Chester College, Handbridge | 2012-2015

    BTEC Level 2 Diploma in IT

    Boughton School, Chester | 2007-2012

    GCSEs in Maths (B), English (B), Art (A), Spanish (C), Technology (A), Science (B)


    Your IT assistant CV questions answered

    What is the role of an IT assistant?

    IT assistants have a varied workload in most work environments. Duties include a host of software and hardware-based tasks, for example:

    • Ensuring computer systems and networks are working correctly
    • Troubleshooting IT issues
    • Installing and configuring hardware and software applications
    • Setting up users
    • Testing and evaluating new systems
    • Providing support at all levels
    • Providing training on new software and systems
    • Attending call-outs for emergency work

    What are the skills required for IT staff?

    IT assistants are required to have proficiency in technical skills to do this job successfully. However, there are a range of other soft skills that are needed for this role, including:

    • Excellent written and verbal communication skills
    • Able to solve problems in a timely manner
    • Creative approach
    • Flexible to the job needs
    • Able to work in a team and also independently

    How do I write a tech CV with no experience?

    Some employers accept applications for IT assistants with no formal experience. This is typically for entry-level jobs, and you need to write a skill-based CV to highlight elements learned in other roles. This gives you an opportunity to list transferable skills that relate directly to the job. Plus, a cover letter will provide a broader range of information about why you’d like the position and how you will fit into the role.

    Where do IT assistants work?

    With all companies using new technology, the role of an IT assistant is needed across all industries. You can opt to specialise with an IT consultancy, but numerous places require tech support and assistance, such as:

    • Healthcare organisations
    • Finance companies
    • Government
    • Educational instituions
    • Retail environments
    • Manufacturing
    • Logistics

    Program your own IT assistant CV

    If your IT assistant CV is a piece of software, our CV examples are the manual. To make things even easier, we have a choice of customisable CV templates to give you a head start along with ready-to-use content about IT assistant responsibilities and skills in our online builder.


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