IT Support Technician CV Example
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Professional SummaryA young I.T. professional with technical experience in two posts including I.T. stores and technical assistant roles, responsible for assisting qualified technicians while studying towards technical certification. A conscientious team member with a wide understanding of hardware and software installation, as well as component replacement and functional testing. Motivated team worker | organised and responsible, able to work on own initiative when necessary.Full clean motorcycle licence.
Core QualificationsICT Systems Support | PC Maintenance Level 1, Herefordshire and Ludlow College (July 2015)
ExperienceJanuary 2015 to date | I.T. Technical Assistant, South Shropshire District Council, Ludlow.
- Assisting experienced technicians and engineers with day to day tasks including backups, anti-virus and network upgrades.
- Participating in the planning of departmental software and hardware rollouts.
- Diagnosing straightforward faults and occasional complex investigation with assistance from experienced team members.
- Assisting users with technical queries, new equipment and software etc.
- Processing computer goods inwards and outwards.
- Testing returned equipment and confirming serviceability.
- Assisting staff and field engineers, in addition to serving personal callersin the shop. Cash handling and answering the telephone to customers and suppliers.
- Periodic routine stocktaking from large components and assemblies to consumables and cross-checking against computer records.