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Your first step towards success and a new IT Support Technician job offer is to create a well-written CV that is designed to show your education, skills, and experience. Additionally, any accomplishments and other skills and interests should be highlighted if relevant. Keep reading for our top CV examples, tips, and templates – paired with answers to some of the most common CV writing questions.
But before writing your CV for a job in the exciting world of information technology, gain an advantage by looking at this IT Support Technician CV sample, so you have a good idea of the information to include and the best formatting to use.
The IT Support Technician CV sample featured here is an example of how to capture the employer’s attention and get an interview. On top of this, we suggest choosing a pre-made CV template to guide the writing process. There are countless blueprints to browse, each designed to spotlight your most valuable qualities.
Now you have the tools, read on as we explore:
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Sample IT Support Technician CV
99 Cunnery Rd
Manchester M3 7GJ
Trained IT Support Technician skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
January 2022 – Current
District Council – Manchester
IT Support Technician
- Supported loading of peripheral equipment with selected materials.
- Distilled complex technical information into easily digestible instructions for end-users.
- Prepared equipment for staff use, installing cables, operating systems, and software.
February 2017 – December 2021
Border Computer Supplies – Manchester
IT Support Technician
- Used ticketing systems to effectively prioritise end-user issues, minimising equipment downtime.
- Performed Planned Preventative Maintenance, repairs and technical upgrades for well-mobilised operational teams.
- Harnessed new technology to reduce error rates.
- Process improvement strategies
- Data verification
- CRM data extraction
- Project support
- Protocol development
- Auditing support
- Accurate troubleshooting
- Software diagnosis
Manchester College Manchester
ICT Systems Support, PC Maintenance Level 1
Which format is right on a CV for IT Support Technician applicants?
We know you can’t wait to get stuck into your IT Support Technician CV but hold your horses. Before you do anything else, you must choose between popular CV formats. These professional layouts present your best bits in an easy-to-read manner, saving employers precious time sifting through information. Plus, many organisations use CV-reading software that only understands clear headings, legible fonts, and logical structures.
Without the correct CV format, your application is unlikely to turn heads. So, what are the options? There are two widely accepted layouts in the UK – the reverse-chronological CV and the skills-based CV. The former does exactly what it says on the tin, outlining your work background starting from your current or most recent role. The latter highlights transferable skills, such as “communication”, “administration”, and “teamwork”.
We recommend the reverse-chronological structure for your IT Support Technician CV. Employers always prefer candidates with experience and a glittering career history. If you’re new to the workforce, you can talk about internships, apprenticeships, temporary contracts, part-time positions, and volunteering in place of full-time employment.
There are a few other tips to keep in mind as you write. Your CV should only be one to two pages long and typed in a legible font like “Times New Roman”, “Arial”, or “Calibri”. Above all else, you want to make the hiring manager’s life easy. Organise your text with headings, sections, and bullet points, and avoid cluttering the page with unnecessary images and colours.
How to write a CV for IT Support Technician
If you’re wondering how to write a CV for an IT Support Technician, you’re in the right place. We’ve put together some of the most helpful tips and tricks to set you apart from the competition. Remember, you don’t have to complete your CV in one go – come back to this advice as often as you need to. The following sections cover:
- What contact details should I include in my IT Support Technician CV?
- How to write a personal statement for your IT Support Technician CV
- How to present your work history on an IT Support Technician CV
- Skills worth having on your IT Support Technician CV
- How to add education to your IT Support Technician CV
What contact details should I include in my IT Support Technician CV?
If you want to receive an interview invite, don’t forget to add your most up-to-date contact details at the top of your CV. While it sounds obvious, many applicants skip over this essential step in a hurry to complete the chunkier sections! We suggest highlighting your information in a slightly larger and bolder font for maximum clarity. Include:
- Full name
- Phone number – the best one to reach you on
- Email address – keep it work appropriate
Example of contact section for an IT Support Technician CV
10 The Spinney,
Shropshire, SM97 G3K,
How to write a personal statement for your IT Support Technician CV
Making an excellent first impression is easy when you open your CV with a persuasive personal statement. In three to four punchy sentences, you need to knock the recruiter’s socks off with your proudest accomplishments, top skills, and most sought-after qualifications. If this sounds like a tall order, there’s no need to worry – simply follow the below formula.
The first sentence should open with who you are, including years of experience and career focus. The second sentence describes what you can achieve, substantiated by an impressive number. Finally, use the third and fourth sentences to reiterate your unique skills and areas of expertise. Standing out from the crowd doesn’t have to be complicated!
Arguably, the second sentence is the most compelling because it proves you can hit the ground running. Perhaps, you introduced a new software update that boosted productivity by 95%? You might have successfully resolved over 500 user queries in a month, topping the customer service leaderboard. Don’t be afraid to shout about your achievements – employers love confidence when it’s based on facts!
Other expert tips include:
- Write in the third person to sound more professional
- Use plenty of positive adjectives like “committed” and “passionate”
- Only discuss relevant details tailored to the job advertisement
- Be honest – lying or exaggerating only sets you up for failure
- Double-check for spelling and grammar mistakes
Example of personal statement for an IT Support Technician CV
A young IT professional with technical experience in two posts, including IT stores and technical assistant roles. Responsible for assisting qualified technicians while studying towards technical certification. A conscientious team member with a wide understanding of hardware and software installation.
A motivated team worker with over five years of experience in IT Support Technician. Organised, responsible, and able to work on own initiative when necessary. Confident in resolving complex user issues, as well as component replacement and functional testing. Brilliant customer service and conflict resolution skills. Holds a full clean motorcycle licence.
How to present your work history on an IT Support Technician CV
Now we’re onto the meaty stuff – the work history section. It’s often the most comprehensive part of an IT Support Technician CV, outlining your professional background starting from your current or most recent position. As well as unpicking your strengths and responsibilities, employers can also see how long you typically stay with a company and whether you’ve received any awards or promotions.
Remember, you can talk about all kinds of roles, including apprenticeships and volunteering, alongside traditional full-time employment. Here are some of the key details to mention:
- Job title
- Employment start and end dates
- Company name
- Company location
- Brief list of responsibilities
- Notable achievements
As a rule, include around three duties for older jobs and up to six for newer ones (they tend to be more relevant). Additionally, bolster as many responsibilities as possible with a jaw-dropping fact or figure. Take “assisting users with technical queries” as an example – could you qualify this with the number of users or note your success rate? Statistics make your CV far more convincing!
Next, replace “responsible for” with inspiring action verbs, like “orchestrated”, “spearheaded”, and “programmed”. These engaging openers exude confidence – there’s nothing worse than a boring CV that sounds the same as everyone else’s.
Lastly, show the recruiter the scope of your abilities by covering as many different areas of expertise as possible. For instance, if you’ve highlighted “upgrading software” underneath one position, talk about “training support engineers” in another. Hiring managers tend to prioritise multi-talented candidates who excel in numerous disciplines.
Example of work experience for an IT Support Technician CV
January 2019 to date | IT Technical Assistant, South Shropshire District Council, Ludlow.
- Assisting experienced technicians and engineers with day-to-day tasks, including backups, anti-virus and network upgrades.
- Participating in the planning of departmental software and hardware rollouts.
- Diagnosing straightforward faults and occasional complex investigations with assistance from experienced team members.
- Assisting users with technical queries, new equipment and software etc.
- Periodic routine stocktaking from large components and assemblies to consumables and cross-checking against computer records.
October 2016 – January 2019 | IT Stores Assistant, Border Computer Supplies, Old Street, Ludlow, Shropshire.
- Processed computer goods inwards and outwards.
- Tested returned equipment and confirmed serviceability.
- Assisted staff and field engineers, in addition to serving personal callers in the shop.
- Cash handling and answering the telephone to customers and suppliers.
Skills worth having on your IT Support Technician CV
Want to catch the hiring manager’s eye? Gather up your most desirable CV skills. These shining attributes quickly reassure the employer you have the fundamental tools to succeed!
We advise including up to 12 in total, split evenly between hard skills and soft skills. The former are technical and often learnt on the job or via formal education – think “installing firewalls”, “managing servers”, and “providing remote IT Support Technician”. The latter are personality-based and transferable, such as “dependable”, “adaptable”, and “decisive”.
It’s crucial to include a mixture of both, because employers prioritise well-rounded candidates. You might have bucketloads of impressive hard skills but lack the character for the job. Likewise, you might have a wonderful disposition but minimal job-specific knowledge.
Our top tips? Keep your skills relevant to the job advertisement and think outside the box. The more unique you can be, the better. If you’re stuck for ideas, read through the lists below:
Essential skills for an IT Support Technician CV
- Software and hardware troubleshooting
- Solving user queries
- Security and server management
- Teamwork and project support
- Excellent IT literacy
Desirable aptitudes to set you apart
- Excellent communication skills
- Highly organised
- Ability to work under pressure
- Detail oriented
- Brilliant multitasker
How to add education to your IT Support Technician CV
Education is often the decider when you’re up against equally experienced candidates. It’s a chance to show off your academic prowess and extracurricular qualifications in a bid to impress the hiring manager. Plus, studying at school, college, or university confirms you have the right industry skills and knowledge.
So, what does it take to become an IT Support Technician professional? You don’t need to go to university, but most employers prefer applicants who are college educated. You could take a computing or IT Support Technician course, such as a “Level 2 Certificate in ICT Systems Support”, “Level 3 Diploma in ICT Professional Competence”, or “T level in Digital Support Services”.
Remember to check the entry requirements before applying. Most courses require four or five GCSEs at grades A* to D – preferably including IT, Maths, and English. Alternatively, use your GCSEs to secure an apprenticeship, where you’ll pick up valuable tools on the job.
When listing your qualifications, run through:
- Name of school, college, university, or other awarding body
- Study start and end dates
- Subject title
- Level of qualification
- Qualification result
Example of education for an IT Support Technician CV
Herefordshire and Ludlow College | July 2015
ICT Systems Support, PC Maintenance Level 1
Ludlow Church of England School | 2008 – 2013
GCSE passes in Maths (B), ICT (A), Technology (A), Combined Science (B), and English Language (C)
Dos and don’ts for your IT Support Technician CV
- DO attach a cover letter Nowadays, an IT Support Technician CV isn’t enough to get you noticed. Instead, you must attach a thoughtful cover letter summarising why you’re the best person for the job. Briefly state why you’re interested in the role, present some of your most irresistible skills and achievements, and note your availability for an interview.
- DO mention your specialisms IT Support Technician is an umbrella term encompassing many niches. Some technicians might work with finance companies, while others assist video game players. The skills you need depend on the industry, as you’ll use different software programmes, communication platforms, and best practices. Mention your areas of expertise in your cover letter or personal statement to guide recruiters in the right direction.
- DON’T be too technical It’s tempting to jam your CV with countless hard skills, but this risks sounding robotic. Remember, hiring managers also want to know whether you’d be a good fit for the team and organisation. Include plenty of personality-based soft skills that speak to your character. IT Support Technicians must be excellent communicators, natural problem solvers, and highly organised.
- DON’T forget to double-check your application Before sending your application, double-check your work for spelling or grammar mistakes. It’s also a good idea to ask someone to read through your work – unlike most spell checkers, a fresh pair of eyes can pick up repetitiveness, awkward phrases, and tone of voice.
Your IT Support Technician CV questions answered
What is the role of IT Support Technician?
IT Support Technician professionals keep people happy online. Some work directly with users, and others manage a company’s IT systems. Whatever the industry, these computer whizzes resolve people’s technical issues via email, social media, telephone and in person. Daily duties include:
- Solving complex user issues
- Repairing and maintaining equipment
- Installing and configuring systems
- Managing software licences
- Streamlining IT processes
What skills should an IT Support Technician professional have?
As you can imagine, IT Support Technician analysts need a wealth of technical skills, including experience with industry-specific software. It’s also beneficial to keep up to date with current trends – staying ahead of the curve supercharges productivity. Key skills include:
- Comprehensive knowledge of hardware and software
- Understanding of industry-specific programmes
- Knowledge of virus removal and best security practices
- Able to provide onsite and remote support
- Firewall management
What are the qualities of an IT Support Technician?
The most successful IT Support Technicians are brilliant communicators who are comfortable on the phone. After all, they spend most of their day identifying and resolving user queries. Plus, patience is paramount – especially when working under pressure. Other qualities include:
- Goal oriented
- Meticulous attention to detail
- Flexible – support technicians are pulled in multiple directions
- Highly organised to handle several projects at once
- Comfortable with tight deadlines
Is an IT Support Technician job stressful?
IT Support Technician is a varied and fast-paced role that comes with challenges. However, the rewards are worth the busy days – you’ll feel incredibly valued after helping people resolve their most urgent computer issues. Plus, there’s room for growth. Many IT Support Technician professionals go on to become specialists and managers.
Craft an IT Support Technician CV using our amazing online tools
This IT Support Technician CV sample is one of several which offer applicants insight and support in composing a quality CV for a new information technology job.
We also recommend reviewing the tools and CV builder on this site for more helpful guidance. Draw inspiration from our fantastic CV examples – you’ll find plenty of ideas and advice on how to complete each section. Lastly, use our clever pre-made CV templates to present your details in the best possible light. Who said writing an IT Support Technician CV had to complicated?