Marks & Spencer CV Examples

Step 1: Add your contact details

Start your Marks & Spencer CV with your contact details at the top, so recruiters can easily get in touch with you.

What to include:

• Full name: Write your first and last name clearly
• Location: Add your town or city (there’s no need for a full street address)
• Phone number: Use a personal mobile number
• Email address: Choose a short, professional email, such as firstname.lastname@email.com
• Optional links: You may include a LinkedIn profile if you have one, though this isn’t essential for most Marks & Spencer jobs

Example contact section

Step 2: Write your Marks & Spencer CV summary

Your CV summary (also known as a personal statement) sits just below your contact details. It’s a short paragraph that introduces who you are, highlights your key strengths, and explains what you’re aiming for.

For a Marks & Spencer CV, this section should focus on customer service approach, reliability, and attention to detail rather than technical knowledge. 

Be sure to include:

• Who you are – for example, “Reliable and customer-focused individual with strong communication skills.”
• Key strengths – for example, “Experienced in retail environments, delivering excellent service and working well as part of a team.”
• Goal or focus – for example, “Seeking a customer assistant role at Marks & Spencer to contribute to a high-quality shopping experience.”

Tip: Always tailor your CV summary to the role you’re applying for. Read the Marks & Spencer job description carefully and mirror relevant keywords such as customer service, teamwork, quality, or reliability.

Example CV summary

Step 3: Showcase your experience and responsibilities

This section is where you show how you’ve handled responsibility, worked with others, and contributed in real situations. 

Work experience doesn’t have to come only from paid employment. Retail teams value transferable experience just as much, especially if it shows reliability and a customer-focused mindset.

You can include:

• Part-time or temporary jobs
• Retail, hospitality, or customer-facing roles
• Volunteering or community involvement
• School or college responsibilities, such as helping at events or supporting teams

The aim is to show that you can follow instructions, support others, and take pride in your work — all cleanly transferable to Marks & Spencer jobs.

For each role or activity, include:

• Your role or responsibility
• Where it took place
• When you were involved
• Short bullet points explaining what you contributed or improved

Writing tip: Use active wording and focus on outcomes where possible. Clear, practical descriptions are more effective than long explanations.

Example experience section

Step 4: Highlight your key skills

The skills section gives recruiters a quick overview of how you work and what you can contribute from day one. This is especially useful if you’re early in your career, as it helps show your strengths even with limited experience.

For Marks & Spencer roles, it’s important to include a mix of soft skills (how you interact with customers and colleagues) and technical skills (the practical abilities you use on the shop floor). Keep this section clear, focused, and relevant to retail work.

How to write it:

• List 6–8 key skills in bullet point form
• Use short, scannable phrases rather than full sentences
• Balance soft skills with technical, day-to-day retail skills

Examples of skills to include

Step 5: List your education and certificates

The education section gives recruiters a clear overview of your academic background and any relevant training you’ve completed. For Marks & Spencer roles, formal qualifications are less important than a strong foundation and a willingness to learn, as full in-store training is provided.

List your education in reverse chronological order, starting with your most recent studies. If you’re currently studying or waiting for results, you can include predicted grades.

If you’ve completed any short courses or certificates, be sure to include these as well. Training in areas such as customer service, health and safety, or food hygiene is particularly useful for Marks & Spencer jobs, as it shows initiative and an understanding of workplace standards.

What to include on your Marks & Spencer CV:

• School, college, or training provider name
• Qualification type (GCSEs, A Levels, BTEC, or equivalent)
• Subjects and grades (or predicted grades)
• Dates attended or year completed
• Relevant short courses or certificates

Example education section