Concierge CV Examples (2026)
Looking to apply for concierge jobs?
Concierge roles are service-focused, detail-driven, and centred around delivering exceptional guest experiences. A strong concierge job CV should highlight professionalism, discretion, and customer service skills, as well as the ability to anticipate needs and handle requests efficiently in fast-paced environments.
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When applying for concierge roles, presentation matters just as much as experience. Employers in hospitality and residential services look for CVs that are clear, well-organised, and demonstrate professionalism, discretion, and strong customer service skills. Using the right concierge CV template helps ensure your experience and strengths are easy to understand at a glance.
In this guide, you’ll discover:
- How to structure a concierge job CV.
- Which CV format works best for concierge and front-of-house roles.
- What to include in each section of your CV, from profile to skills.
- Ready-to-use concierge CV examples and templates.
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Concierge CV example
Dylan Cooke
Manchester UK
07912 345 678
dyaln.cooke@example.co.uk
PROFESSIONAL SUMMARY
Professional, customer-focused concierge with over 4 years of experience delivering high-quality service in hotel and residential environments. Known for discretion, attention to detail, and the ability to handle guest requests efficiently in fast-paced settings. Confident in liaising with guests, contractors, and internal teams to ensure a seamless experience.
WORK HISTORY
March 2021 – current
The Grand Regency Hotel – London
Concierge
- Provide concierge services for a 5-star hotel with over 200 rooms
- Assist guests with reservations, transport bookings, and local recommendations
- Handle high volumes of guest enquiries while maintaining a professional and welcoming approach
- Liaise with housekeeping, maintenance, and external vendors to resolve guest requests
- Maintain confidentiality and uphold hotel service standards at all times
June 2019 – February 2021
Riverside Apartments – London
Front Desk Assistant
- Supported residents and visitors in a luxury residential complex
- Managed visitor logs, deliveries, and access control
- Responded to resident queries and service requests promptly
- Assisted with administrative tasks and shift handovers
EDUCATION
2019
City of Westminster College London
Level 2 Diploma in Customer Service
2017
St. Mark’s Secondary School, London
GCSEs
SKILLS
- Guest services and front-of-house support
- Handling enquiries and special requests
- Booking reservations and local arrangements
- Professional communication
- Discretion and confidentiality
- Time management and organisation
- Problem-solving under pressure
- Knowledge of local amenities and services
ADDITIONAL INFORMATION
- Fluent in English and Spanish
- Strong knowledge of London attractions, dining, and transport
- First Aid Awareness Training
Concierge CV templates
Concierge roles demand a CV that reflects professionalism, discretion, and attention to detail. Our CV templates are designed to clearly present service experience, with layouts that make customer-facing skills, reliability, and organisation easy for employers to spot.
Each template can be customised to suit different concierge settings, while maintaining a clean, polished look that aligns with hospitality and service industry expectations.
Best format for a concierge CV
Choosing the right CV format is key when applying for concierge roles, where employers value professionalism, organisation, and clear communication. Whether applying for an entry-level concierge position or a more experienced role in a hotel, residential building, or corporate setting, a well-structured CV helps recruiters quickly understand suitability for the role.
The two most effective formats for a concierge job CV are the skills-based CV and the reverse-chronological CV.
Skills-based CV format
A skills-based CV focuses on abilities and strengths rather than job titles. This format works well for candidates with limited concierge experience or those moving into concierge work from customer service, hospitality, or retail roles.
Skills are grouped under clear headings, such as customer service, organisation, or communication, making it easy to see how these abilities transfer to a concierge role.
This format is suitable if you want to:
- Highlight transferable skills like customer service, communication, and problem-solving
- Include experience from hospitality, retail, volunteering, or part-time work
- Apply for entry-level or trainee concierge positions
It’s particularly useful for school leavers, career changers, or first-time concierge applicants.
Reverse-chronological CV format
The reverse-chronological CV lists your most recent roles first and is the format most employers expect for experienced concierge candidates. It clearly shows employment history, responsibilities, and progression within service or hospitality roles.
This format works best if you want to:
- Showcase experience in concierge, front-of-house, or hospitality roles
- Demonstrate consistency and reliability in previous positions
- Highlight progression or increased responsibility over time
It’s ideal for candidates with prior concierge or customer-facing experience.
Concierge CV formatting tips
- Keep it to 1–2 pages: Focus on relevant service experience and skills
- Use clear headings: Profile, skills, experience, and education should be easy to scan
- Use a clean layout: Simple formatting looks more professional in hospitality roles
- Avoid photos: UK employers generally do not require CV photos
Writing a CV for a concierge role
A concierge CV should clearly communicate service experience, professionalism, and the ability to manage requests in a customer-facing environment. While the layout follows a standard UK CV format, the content should focus on reliability, discretion, and delivering a high standard of service.
When putting together a concierge job CV, make sure it includes:
- Contact details at the top of the page
- A concise personal profile summarising service skills and experience
- Work history showing customer-facing or hospitality roles
- A skills section highlighting communication, organisation, and problem-solving
- Education and relevant training
- Optional additional details, such as languages spoken or shift availability
Step 1: Add your contact details
Begin your concierge job CV with clear contact details so employers can easily reach you. This section should sit at the top of the page and be simple, professional, and easy to scan. Consider using a larger font or bolding the contact details.
Include the following information:
- Full name – use your first and last name
- Location – town or city is sufficient
- Phone number – a mobile number you’re easy to contact on
- Email address – keep it professional and straightforward
Example contact section
Daniela Morales
Manchester
07845 332 918
daniela.morales@email.com
Step 2: Write your concierge CV summary
Your CV summary (sometimes called a personal profile) appears directly below your contact details. It’s a short paragraph that introduces your background, highlights key service strengths, and explains what you bring to a concierge role.
For a concierge job CV, this section should focus on professionalism, customer service, and the ability to manage requests calmly and efficiently. Rather than listing technical tasks, focus on how you support guests or residents and contribute to a positive experience.
Include the following points:
- Who you are – for example, “Professional and service-focused concierge with experience in customer-facing roles.”
- Key strengths – such as communication, organisation, discretion, or problem-solving.
- Role focus – for example, “Seeking a concierge role in a hotel or residential setting where high service standards are essential.”
Tip: Tailor the summary to each concierge role. Review the job description and reflect relevant keywords such as customer service, professionalism, discretion, organisation, or hospitality.
Example CV summary
“Customer-focused concierge with experience supporting guests and residents in busy service environments. Skilled at handling enquiries, coordinating requests, and maintaining a professional, welcoming presence. Seeking a concierge role where attention to detail, discretion, and high service standards are valued.”
Step 3: Present your work experience
The work experience section shows how you’ve delivered service in real situations. For concierge roles, employers want to see experience that demonstrates customer interaction, organisation, and the ability to manage requests professionally.
List your experience in reverse chronological order, starting with your most recent role.
For each position, include:
- Job title
- Employer name
- Dates of employment
- Key responsibilities and achievements
Focus on responsibilities that relate to concierge work, such as assisting guests or residents, handling enquiries, coordinating services, and working as part of a front-of-house team.
If you have limited experience:
You can still include relevant roles from hospitality, retail, customer service, or volunteering. These positions can demonstrate transferable skills such as communication, reliability, and problem-solving, which are highly valued in concierge roles.
Example work experience section
Concierge
The Grand Regency Hotel, London
March 2021 – Present
- Assist guests with reservations, transport arrangements, and local recommendations
- Respond to enquiries promptly while maintaining a professional and welcoming manner
- Coordinate with internal teams and external providers to fulfil guest requests
- Uphold service standards and maintain discretion at all times
Nurse 04/2018 to 05/2021
Manchester Royal Infirmary – Trafford, Greater Manchester
- Evaluated patient care needs, prioritised treatment, and maintained patient flow. Patient through-put increased by 12% in three years.
- Cared for patients with heart failure, end-stage renal disease, coronary artery disease (CAD) and gastrointestinal (GI) bleeds.
- Conducted invasive and non-invasive procedures, including insertion and management of central lines, arterial lines, PICC lines, and Foley catheters.
Step 4: Add your concierge CV skills
The skills section gives employers a quick overview of what you can bring to a concierge role. This section should highlight a balanced mix of customer service skills and practical abilities that support day-to-day concierge duties.
Aim to include 8–12 skills, using short bullet points that are easy to scan. Focus on skills that demonstrate professionalism, organisation, and the ability to manage guest or resident requests efficiently.
Key concierge skills to include:
Customer service and interpersonal skills
- Professional communication
- Customer service excellence
- Discretion and confidentiality
- Problem-solving
- Handling enquiries and requests
Practical and organisational skills
- Time management
- Multitasking in busy environments
- Booking and coordination
- Attention to detail
- Teamwork and collaboration
Step 5: Include education and qualifications
The education section helps employers understand your background and any formal training you’ve completed. For concierge roles, formal qualifications are not always required, but education and relevant training can still support your application — especially if you have limited work experience.
List your education in reverse chronological order, starting with the most recent.
Include:
- School, college, or training provider
- Qualification name
- Dates completed
- Relevant subjects or training (if applicable)
If you’ve completed any customer service, hospitality, or front-of-house training, be sure to include it here. Short courses or certificates can help demonstrate professionalism and commitment to service standards.
Example education section
Example education sectionl, London
GCSEs — Completed 2017
Do’s and don’ts for a concierge CV
You don’t need previous concierge experience to create a strong application. Use examples from hospitality, retail, customer service, or front-of-house roles to show communication skills, professionalism, and the ability to handle requests calmly and efficiently.
Adapt your CV to match the setting you’re applying for, whether that’s a hotel, residential building, or corporate environment. Highlight relevant skills such as guest relations, bookings, access control, or local knowledge where appropriate.
Many concierge roles involve shift work, evenings, or weekends. If you have flexible availability, include this in an additional information section; leaving it out can be a missed opportunity.
Avoid phrases like “helped customers” or “assisted guests” without context. Be specific about what you did, such as managing bookings, handling enquiries, or resolving issues. Clear examples help employers understand your level of responsibility.
Concierge CV FAQs
Do I need experience to apply for a concierge job?
No — many concierge roles are open to applicants without direct concierge experience. Employers often value transferable skills from customer service, hospitality, retail, or front-of-house roles. A positive attitude, professionalism, and strong communication skills are just as important as previous experience.
What qualifications do I need for a concierge role?
Formal qualifications are not always required for concierge positions. Many successful candidates have GCSEs or equivalent qualifications. Any training in customer service, hospitality, health and safety, or front-of-house operations can strengthen a concierge job CV.
Should I use a concierge CV template?
Yes. A professional concierge CV template helps present information clearly and ensures your skills and experience are easy to review. Using a structured template can also help maintain a polished, organised appearance that aligns with service industry expectations.
What skills are employers looking for in a concierge CV?
Employers look for strong customer service skills, professionalism, discretion, communication, and the ability to manage multiple requests. Organisation, reliability, and problem-solving are also highly valued.
How long should a concierge CV be?
A concierge CV should usually be one to two pages long. Focus on the most relevant experience and skills, keeping the layout clear and easy to scan.
Related Hospitality CV Examples
Create a professional concierge CV
Use our concierge CV examples and templates to present your service experience. With the right structure and guidance, you can create a CV that reflects reliability, discretion, and a high standard of customer service — helping you stand out when applying for concierge roles.
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