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A concierge is the face of an establishment – whether it’s a hotel, accommodation block, or restaurant. Acting as the first port of call for customers or tenants, concierges are responsible for answering questions and helping people settle in, which requires a unique combination of skills, from excellent communication to administration.
If you’re writing your concierge CV, it can be difficult to sum up your skills on a few sides of A4. That’s where we come in. At myPerfectCV, you’ll find top tips, your ideal UK concierge CV sample, and recruiter-ready templates to help you get started today.
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Introduce yourself with a concierge CV that ticks every box
As a concierge, you know how to make a great first impression. Make sure your application does the same by following our top recruiter tips for your concierge CV.
Show off your personality
Your CV shouldn’t just outline your experience – it should also show off your personal qualities. In your personal summary, mention the traits and skills that make you a great concierge, whether it’s your patience, friendliness, or organisation.
Mention the metrics
To help the recruiter quantify your success, always include key metrics from previous positions. If you welcomed an average of 30 guests a week or worked front-of-house at an apartment block that housed 50 tenants, make sure to mention the numbers on your concierge CV.
Include keywords from the concierge job description
The concierge duties and responsibilities can vary depending on the position. To make sure your CV hits the spot, include as many keywords and phrases from the job advert as possible, helping your CV pass an ATS and staying relevant to the role.
Highlight your specialist training
Whether you have experience working as a night concierge or are testing emergency systems, make sure to highlight your specialism on your CV. Concierge roles can encompass a range of different tasks, so specialisms will show your recruiter that you have the necessary training to hit the ground running in a new role.
Proofread your application
As a concierge, you’ll act as the company representative. That means it’s vital to give a good impression to guests, visitors, or tenants – and excellent written communication skills are a must. A typo in your CV could make you look slapdash, so make sure you proofread your application for any spelling errors before you hit submit.
What skills should you include in your concierge CV?
Whether you’re placing bookings or carrying bags, a professional concierge needs a particular combination of skills. Discover the must-have skills for your CV below.
Key skills for your concierge CV
- Communication
- Administration
- Organisation
- Computer systems
- Customer service
- Local knowledge
Extra concierge skills that will help you stand out
- Knowledge of a second language
- Security
- First aid
- Fire safety
- Attention to detail
- Multitasking
Write a compelling personal statement for your concierge CV
Also known as a personal summary, your personal statement is a short paragraph that sits at the top of your concierge CV. It is the first thing your recruiter will read, so it needs to grab their attention and make them want to read more.
Here, you should outline your current experience level and the type of concierge role you’re hoping to start. The personal statement is also an opportunity to convey your personality, so don’t forget to mention the key qualities that help you stand out from other applicants. Avoid clichés and try to be as authentic as possible while staying professional to give your recruiter a great first impression.
FAQs about your concierge CV
What are the duties and responsibilities of a concierge?
A concierge is responsible for welcoming guests, customers, or tenants to an establishment. The role can involve answering phones, making bookings, running errands, and solving customer queries. If they work in a hotel, concierges can also be responsible for showing guests to their rooms and carrying their luggage from reception.
What is the difference between a concierge and a receptionist?
Although the role of a concierge and receptionist are similar, there are some key differences. Concierges are often found at more exclusive establishments. They are responsible for offering practical assistance such as carrying luggage and giving local information, and even making bookings on behalf of their customers.
What is a concierge job description?
The exact job description will depend on the type of establishment you’re applying to – for example, a restaurant concierge will carry out different duties from a concierge at a residential block of flats. In general, a concierge job description will include duties such as site inspections, welcoming customers, interacting with guests, light maintenance or cleaning work, and providing high-quality service.
How to write a CV for a concierge?
When writing a CV for a concierge, you should follow this basic structure:
- A personal summary section that outlines your current situation, key professional traits, and concierge career goals.
- A work experience section, with 4-6 bullet points that list your achievements and responsibilities in previous roles.
- A skills section that lists around 8 of your most valuable hard and soft skills.
- An education section that contains your most recent academic qualifications.
How much does a concierge earn?
According to Glassdoor, the average salary for a concierge in the UK is £22,154 a year. At the top end of the scale, a concierge could earn around £35,000 a year and professionals at the start of their career might earn anything from £14,000 and above.
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