Assistant hotel manager CV example
Assistant hotel managers play a vital role in the smooth operation of a hotel. They assist hotel managers with tasks such as supervising staff, coordinating daily operations, and ensuring exceptional guest experiences. They can work in a variety of settings, from boutique hotels to large luxury chains. The role requires strong organisational and leadership skills and a customer-focused approach. To stand out as a candidate, a successful assistant hotel manager CV should highlight these qualities, along with your expertise in hospitality management and problem-solving.
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Assistant hotel managers play an important role in the hospitality industry, ensuring everything runs smoothly from the front of the house to behind the scenes. They combine management, leadership, and delegation with customer service, hospitality, and administration. As an assistant hotel manager, your work is critical to creating a positive guest experience by addressing concerns promptly and professionally.
A great CV is essential to show hiring managers that you’re ready to take on the responsibilities of a hotel assistant manager. If you’re unsure where to start, our CV examples can guide you. We’ve paired it with expert advice and tips to help you tailor your CV to the assistant hotel manager job. Keep reading for:
- Sample assistant hotel manager CV
- Assistant hotel manager CV templates
- The best format for your assistant hotel manager CV
- How to write an effective CV for an assistant hotel manager
- Top dos and don’ts for assistant hotel manager CV writing
- Your assistant hotel manager CV questions answered
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Sample assistant hotel manager CV
Joanna Dylan
j.dylan@example-example.co.uk
<07912 345678
246A Lawrence Drive
Bradford Abbas BD7 4PP
PROFESSIONAL SUMMARY
Gifted professional with a drive to provide remarkable service. Resolves issues and understands the importance of corporate branding. Driven by the pursuit of success as measured in revenues and guest feedback.
WORK HISTORY
Assistant Hotel Manager (03/2019 – Current)
Nightway Inn – Leeds
- Ensured effective expense control, resulting in 20% year-on-year profit increase.
- Guaranteed excellent condition of hotel facilities by overseeing maintenance, promptly reporting repairs needed to caretaker.
- Resolved complex guest issues with 95% positive outcome.
Hotel Receptionist (07/2015 – 03/2019)
Rooms4U Yorkshire – Leeds
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Greeted customers warmly, aiming to provide a positive, smooth check-in experience.
- Maintained accurate guest records for future reference in line with data protection regulations.
Waitress (09/2013 – 07/2015)
The Victoria Hotel – Bradford
- Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Guaranteed meticulous general appearance of the restaurant, inspecting dining areas for correct table set up and neat presentation.
SKILLS
- Revenue management
- Guest complaints handling
- Reservations management
- Staff supervision
- Interpersonal communications
- Quality assurance
EDUCATION
NVQ Level 3: Hospitality, Supervision and Leadership
Bradford College, Bradford
Hotel assistant manager CV templates
A winning assistant hotel manager CV balances professionalism and personality, featuring all essential sections presented in a clear and organised layout. A subtle use of colour can convey your attention to detail, while well-structured headings, clean borders, and sufficient white space enhance readability. If you don’t want to create a job application from scratch, choose one of our trusted CV templates to present your qualifications.
The best format for your assistant hotel manager CV
Choosing the right CV format is crucial to successfully showcasing your skills and experience as an assistant hotel manager. Recruiters often take less than 10 seconds to decide whether to read the rest of your application, so you’ll need a layout that instantly highlights your qualifications while keeping the document easy to read and professionally structured. Two common CV formats to consider are the reverse chronological format and the functional (skills-based) format.
The reverse chronological format is widely recognised and preferred by many employers. It organises your work experience from most recent to oldest, emphasising your career progression. This format works well if you’ve already worked in hospitality for at least one year. Here’s why it works well for assistant hotel managers:
- It highlights your professional achievements and growth.
- Employers can quickly see your relevant work experience, such as managing daily hotel operations.
- It fits in well with the requirements of many hospitality job applications.
If your career has taken a non-linear path, or if you’re transitioning into the hospitality industry, a functional CV may be a better choice. This format groups your skills and achievements into specific categories, such as “team leadership”, “customer service excellence”, and “operational management”. The skills-based CV format is also great for people with little or no work experience.
This option works best if you:
- Are new to the hospitality industry and want to demonstrate transferable skills.
- Have gaps in your career and don’t want recruiters to focus on them.
- Want to emphasise your strengths and achievements rather than job titles.
How to write an effective CV for an assistant hotel manager
When recruiters look at your CV, there are a few things they’ll be looking for. Knowing what they are, and how to incorporate them into your CV, will help you create a compelling application that stands out and accurately reflects your strengths and qualifications.
In this section, we’ll show you how to write a winning CV for an assistant hotel manager role. You’ll learn about:
- Adding contact details to your assistant hotel manager CV
- Writing your assistant hotel manager CV’s personal statement
- Adding experience section to your assistant hotel manager CV
- Top skills for your assistant hotel manager CV
- Outlining education on an assistant hotel manager CV
Adding contact details to your assistant hotel manager CV
Start your CV for an assistant hotel manager role by providing your contact details: your full name, address, email, and phone number. Make sure you use a professional email, preferably with just your first and last name. Here’s how it should look:
Example of contact section for an assistant hotel manager CV
Joanna Dylan
j.dylan@example-example.co.uk
07912 345678
246A Lawrence Drive
Bradford Abbas BD7 4PP
Writing your assistant hotel manager CV’s personal statement
If your CV were a hotel, the personal statement would be your front door. It greets recruiters with a concise introduction to your CV, outlining the key skills, personal qualities, experiences, and achievements that set you apart.
Your professional summary should be up to three sentences long. When writing it, focus on outlining your professional background, key areas of expertise, and any particular workplace achievements.
To encourage recruiters to examine your hotel assistant manager CV further, focus on your work’s positive results.
Example of personal statement for an assistant hotel manager CV
Dynamic and results-oriented assistant hotel manager with 4 years of experience in overseeing daily operations, managing teams, and delivering exceptional guest experiences. Skilled in coordinating departments, resolving guest concerns, and implementing strategies to improve operational efficiency and customer satisfaction. Committed to maintaining the highest service standards while driving profitability and team success.
OR
Dedicated hospitality professional with a strong foundation in hotel operations and a proven track record of delivering outstanding guest service. Currently seeking to advance to an assistant hotel manager role to utilise 2 years of experience in front desk supervision, team coordination, and customer satisfaction. Skilled in handling guest enquiries, training new staff, and assisting with day-to-day hotel operations.
Adding experience section to your assistant hotel manager CV
Work experience is an essential part of any assistant hotel manager CV, even if it’s your first time in a management role. This section allows you to highlight relevant roles, including paid positions, internships, or volunteer work that demonstrate your ability to contribute to hotel operations and guest satisfaction. This section is also your opportunity to show employers how your background has prepared you for an assistant hotel manager position.
Start by listing your most recent or current role first and work backwards. For each role, include:
- Job title, company name and location
- Start and end dates of employment
- Key responsibilities and tasks performed
- Accomplishments, measurable results, or promotions (optional)
Make sure to tailor each role to the assistant hotel manager position. It’s also important to quantify your contributions. Use numbers and metrics to give a clear sense of your impact. For example, “Supervised a team of 10 front desk staff during peak season” or “Reduced check-in times by 15% through process improvements”.
Don’t forget about key transferable skills for assistant hotel managers; highlight your problem-solving skills and adaptability. Mention instances when you overcame challenges, such as resolving guest complaints or managing last-minute changes to bookings. Additionally, you can showcase your diverse hospitality experience: If you’ve worked in different departments (e.g. front desk, housekeeping, food and beverage), use each role to highlight a different skill set.
Example of work experience for an assistant hotel manager CV
Assistant Hotel Manager
The Grand Crescent Hotel, Bath
March 2022 – Current
- Supervised daily operations across departments, ensuring seamless collaboration between the front desk, housekeeping, and food and beverage teams.
- Trained and mentored a team of 18 staff, resulting in a 25% increase in employee satisfaction scores.
- Resolved guest complaints and special requests promptly, maintaining a 92% positive guest feedback rate on review platforms.
Front Desk Supervisor
Rosewood Manor Hotel, Oxford
August 2018 – February 2022
- Managed a team of five reception staff, ensuring exceptional customer service during check-ins, check-outs, and guest inquiries.
- Streamlined front desk procedures, reducing average check-in times by 14%.
- Upsold premium rooms and packages, increasing revenue by £19,000 annually.
Top skills for your assistant hotel manager CV
To master your hotel assistant manager duties, you’ll need to be a good leader and clear communicator, capable of delegating as well as getting hands-on when needed. Problem-solving skills are a must, with budgeting, scheduling, and marketing know-how also desirable.
In addition, an understanding of hotel management software, guest experience strategies, and the ability to effectively manage and resolve customer complaints will set you apart. The ability to adapt to high-pressure situations and maintain a positive, solution-oriented attitude is also crucial to the smooth running of the hotel.
As you can see from our hotel assistant manager CV sample, a simple bullet-pointed list of key skills can add much value to your application. Here’s what recruiters are looking for:
Essential skills for an assistant hotel manager
- Leadership and delegation: Ability to manage teams and ensure operational efficiency.
- Problem-solving: Quickly identifying and resolving issues to maintain smooth hotel operations and guest satisfaction.
- Commercial awareness: Understanding the business aspects of hotel management, including maximising revenue and minimising costs.
- Budgeting: Managing financial resources, forecasting costs, and ensuring the hotel stays within budget.
- Customer service: Providing exceptional service to guests, meeting their needs, and resolving complaints.
- Marketing: Promoting the hotel and its services to attract guests, increase bookings, and enhance brand awareness.
Desirable aptitudes to set you apart
- Computer literate: Knowledge of hotel management software and general office tools to manage bookings, finances, and communications.
- Interpersonal skills: The ability to build positive relationships with staff, guests, and suppliers to create a harmonious working environment.
- Highly adaptable: The ability to adjust to changes, such as fluctuating guest numbers or unexpected problems.
- Good under pressure: Remaining calm and focused during peak periods or crises, ensuring decisions are made effectively.
- Attention to detail: Ensuring that all hotel operations, from cleanliness to guest interactions, meet high standards.
- Time management: Effectively prioritise tasks and manage time to meet deadlines and improve hotel performance.
Outlining education on an assistant hotel manager CV
While a degree is not always required to become an assistant hotel manager – both in the UK and internationally – it can be an asset in advancing your career. Many candidates enter the role with a background in hospitality management, business, or a related field, typically with a degree or diploma. It’s also possible to progress in this role with relevant experience and a strong skillset.
A degree in hospitality management or business administration may be beneficial. There are also specific industry certifications, such as those offered by the Institute of Hospitality or the British Hospitality Association, which can improve your prospects.
While formal qualifications can certainly enhance your application, much of the practical experience in hotel management is gained on the job. Training in areas such as customer service, health and safety, budgeting, or operational management is essential – and employers often provide it as part of on-the-job training. Many assistant hotel managers gain valuable skills through internships, apprenticeships, or entry-level positions such as front desk supervisor or concierge.
Here are some tips on how to present your assistant hotel management qualifications in the education section of your CV:
- Highlight relevant qualifications: Whether it’s a degree in hospitality management or an NVQ in hotel operations, be sure to highlight any formal qualifications that relate to the hospitality industry.
- Highlight industry-specific training: Include any certifications in guest services, management, or hospitality software, such as knowledge of property management systems (PMS).
- Showcase continuing education: If you’re pursuing further education, such as an MBA or advanced management course, or attending hotel management workshops and seminars, include this to demonstrate your commitment to continuing professional development.
Example of education for an assistant hotel manager CV
Bachelor of Science in Hospitality Management (2019)
London Metropolitan University, London
NVQ Level 3 in Hospitality Management and Leadership (2017)
Hospitality Academy, London
- Completed an internship at The Savoy Hotel, London, where I assisted with front desk and guest services.
Top dos and don’ts for assistant hotel manager CV writing
Make sure that your hotel assistant manager CV is tailored specifically to the role you’re applying for. Whether you’re currently working as a hotel assistant manager or moving from a similar role in another industry, it’s important to highlight transferable skills and relevant experience.
If you’re coming from a junior hotel position, focus on how your responsibilities align with the assistant manager role. Emphasise key skills such as leadership, customer service and operational management, and be sure to link your previous roles and achievements to the requirements of the hotel assistant manager position.
As an assistant hotel manager, exceptional customer service is essential. Make sure your CV highlights your ability to handle guest enquiries, resolve complaints, and create a welcoming atmoshpere for visitors. Provide specific examples of how you’ve gone above and beyond to meet guests’ needs, whether it’s managing special requests, dealing with problems efficiently, or maintaining high satisfaction levels.
From high-end boutiques to budget accommodation, numbers are vital for hotels of all shapes and sizes. That’s exactly why you should include some facts and figures in your CV. Whether it’s having 50 rooms under your control, a 10% increase in bookings, or a 25% reduction in expenditure, it will show what you’re capable of regarding hotel assistant manager duties.
Avoid cluttering your CV with experience or skills that don’t directly relate to the hotel assistant manager role. Including unrelated experience can distract recruiters from your most relevant qualifications and make your CV less impactful. Focus on what’s most relevant to the position you’re applying for.
Your assistant hotel manager CV questions answered
How long should an assistant hotel manager CV be?
For most candidates, one page is ideal if you have five years or less of relevant experience. However, if you have extensive experience or a wide range of qualifications, a two-page CV is acceptable. The key is to keep it concise and focus on the most relevant skills, experience, and achievements for the role, while avoiding unnecessary detail.
What is the role of an assistant manager in a hotel?
Broadly speaking, the role of an assistant manager in a hotel is to assist in running the hotel. That can include assisting with the manager’s duties, taking on duties of their own, and delegating to the hotel’s staff team where necessary. You may also be required to assume the manager’s role in their absence.
Regarding specific duties, hotel assistant managers may be required to take on various responsibilities. Supervision, staff management, and visual inspections are all common duties, as are marketing, budgeting, and procurement. You may also be asked to care for a specific hotel department, such as the restaurant or front of house.
How to write a hotel assistant manager CV?
The best way to write a hotel assistant manager CV is to break it down into sections. Start with any qualifications that are relevant to the job. Work through your experience from the most recent role, listing a few key responsibilities for each position. Use that to build a list of core skills you’ve developed. Then, write a personal statement to open your CV, summarising the key points about your background, skills, and experience.
What are the best CV templates for a hotel assistant manager CV?
As a position of authority, hotel assistant manager calls for a professional CV. Choose a template that uses formal colours like navy or grey. Information should be split into sections with clear headings, such as “personal statement”, “skills”, “experience”, and “qualifications”. The layout should be simple and straightforward, though you may want to use a margin to separate some sections.
Related Hospitality CV Examples
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