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A well-written customer service CV can help you secure your first role in the industry, move into a more specialised support position, or take the next step in your career. But what exactly makes a customer service CV effective?
Success comes down to three key elements:
- Using the right structure – made easier with our customer service CV examples
- Writing targeted content that reflects your communication strengths, problem-solving abilities, and relevant experience
Presenting your details in a professional, well-organised format that’s easy to read
To help you get started, we’ve created a complete CV guide for customer service professionals that includes:
- Customer service CV examples
- Customer service representative CV templates
- Step-by-step tips on how to write a customer care CV
- FAQs about customer service CVs
SEARCH ALL CV EXAMPLES
Customer service CV sample
Owen Glen
35 Clipton Close
Birmingham B2 9TG
987654321
owen.glen@example-example.co.uk
Professional summary
Results-driven Customer Service Representative with 5 years of experience in providing exceptional customer service and resolving customer issues. Skilled in building rapport with customers, handling inquiries, and ensuring customer satisfaction. Strong communication and problem-solving abilities. Committed to delivering high-quality service and contributing to the success of the company.
Work history
January 2023 – Current
ABC Company – London, Customer Service Representative
- Assisted customers with product inquiries and provided accurate information.
- Resolved customer complaints and issues in a timely and satisfactory manner.
- Built and maintained strong relationships with customers, resulting in increased customer loyalty.
- Collaborated with team members to improve customer service processes and procedures.
January 2020 – December 2022
XYZ Retail – Manchester, Sales Associate
- Assisted customers in finding and selecting products based on their needs and preferences.
- Processed customer transactions accurately and efficiently.
Maintained a clean and organized sales floor, ensuring a positive shopping experience for customers. - Collaborated with team members to achieve sales targets and provide excellent customer service.
January 2018 – December 2019
123 Tech – Birmingham, Customer Support Specialist
- Provided technical support to customers via phone, email, and chat.
- Troubleshooted and resolved customer issues related to software and hardware.
- Escalated complex technical issues to the appropriate department for resolution.
- Documented customer interactions and solutions in the CRM system.
Skills
- Customer Service
- Problem-solving
- Communication
- Teamwork
- Time Management
- Attention to Detail
- Conflict Resolution
- Sales
Education
- 2020, University of London London
Bachelor of Arts, Business Administration - 2018, London College London
Associate’s Degree, Marketing
Customer service CV format
Creating a customer care CV that stands out to employers starts with selecting the right structure. Using a tried-and-tested CV format helps highlight your key experience, skills, and achievements most effectively.
For a customer service CV, two formats work best:
Chronological CV
This format focuses on your work experience in reverse chronological order, starting with your most recent role and moving backwards. It’s the ideal choice if you have a strong background in customer service. By using this format, employers can easily see your work history as it sits near the top of your CV.
Skills-based CV
If you’re new to customer service or transitioning from another field (e.g. hospitality), a skills-based CV is a great option. This format focuses on your transferable skills, showcasing how your previous experience can be applied to a customer service representative role. It’s perfect for candidates who may not have direct experience but have developed key skills that are relevant to the job.
Which CV format should you choose?
- If you have customer service experience: Go for the reverse-chronological CV to showcase your career progression.
- If you’re starting out: Opt for a skills-based CV to highlight your transferable skills and potential.
Additional tips for structuring your CV:
- Keep it concise: Your CV should be one or two pages long.
- Break up large blocks of text: Use headings, bullet points, and section breaks for easy scanning.
- Font choice: Stick to professional fonts such as Times New Roman, Arial, or Calibri.
- Tailor your CV: Make sure to respond to the job ad by including keywords from the posting.
How to write a CV for a customer service representative
In the following sections, we’re going to break down all of the content that will make up the main body of your CV. We’ll ensure that you have each base covered without missing any integral information. Keep reading for more on how to write a CV:
- Step 1: Adding contact details to your customer service CV
- Step 2: Create your customer care CV personal statement
- Step 3: Add your work experience
- Step 4: Add skills to your customer service representative CV
- Step 5: Outlining your education
Step 1: Adding contact details to your customer service CV
One section many candidates miss is adding a clear set of contact details. It’s important to add these in a clear way so that the hiring manager can get hold of you quickly. Although this step might seem too obvious to miss, forgetting to write it in a clear way is a common mistake!
So, what’s the formula for getting this section right? In short, you need to add a full set of clear contact details somewhere near the top of your document. You should choose a clear font, preferably larger or in bold for maximum visibility.
To get this section right, follow this formula and include:
- Your full name – you can leave your middle name out
- Your location – this will let your employer know where you are based
- Your phone number – choose a mobile number if you have one
- Your email address – select a work appropriate email address
Example of contact section for a customer service representative CV
Dom Webster
46 Roman Road, Leeds, LS23ZR
07912345678
Dom.webster@example-example.co.uk
Step 2: Create your customer care CV personal statement
Making a strong first impression is key, and one of the best ways to do that is by writing a compelling personal statement. This section gives the hiring manager a snapshot of who you are, your unique skills, and your achievements. It’s your opportunity to grab their attention and show why you’re the perfect fit for the customer service role.
So, what makes this section tricky? You only have 3 to 4 sentences to convey a lot of important information. But don’t worry – by following a simple formula, you can craft a statement that stands out.
Here’s a simple structure you can follow:
- Opening sentence: Start with an introduction that highlights who you are. Briefly mention your experience, key skills, and what makes you an effective customer service representative.
Example: “Dedicated and empathetic customer service representative with 3+ years of experience providing top-tier support in fast-paced environments.” - Second sentence: Give a real-world example of something you’ve achieved. This could be a statistic, award, or specific accomplishment that shows your impact.
Example: “Consistently recognised for exceeding performance targets, including achieving a 95% customer satisfaction rating in 2020.” - Third and fourth sentences: Highlight any specific skills or qualities that make you stand out. This could include problem-solving, communication, or relationship-building skills.
Example: “Skilled at building rapport with clients and resolving issues efficiently, ensuring a positive customer experience every time.”
Tips for writing your personal statement:
- Keep it concise: Aim for 3 to 4 short sentences that pack a punch.
- Use quantifiable achievements: Numbers and statistics add weight to your statement.
- Showcase your unique strengths: Mention what sets you apart from other candidates, such as your adaptability or your experience with particular customer service software.
Example personal statement for a customer care CV
Experienced customer service specialist with over 10 years of experience building positive relationships. Achieved a 97% customer satisfaction rate, three years in a row. Particular skills include attention to detail, conflict resolution, and strong verbal communication.
Step 3: Add your work experience
In many ways, the work history section of your CV is what will determine whether or not you are hired. This is the section where you need to show that you have the experience to back up your claims. You should include a series of previous roles that highlight your suitability for the position.
What’s the best way to format this section? You should begin with your most recent or current role and work backwards, listing up to 6 responsibilities for each. This acts as a short portfolio of what you have achieved so far in your career, highlighting any important achievements and skills from your past (or current role).
It’s important to keep the tone of this section formal but enthusiastic. You should write with engaging, clear language that urges the hiring manager to read on. Use positive adjectives (inventive ways to describe yourself), and action verbs (words to replace “responsible for”) in order to keep the language fast and informative.
Example of work experience for a customer service representative CV
Customer service representative, 01/2022 – Current
Evergreen Energy Ltd, Leeds
- Assisted customers with service complaints.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Performed in-depth research to answer more complex questions.
- Earned top customer service rep for 2017 through 95% customer satisfaction rate.
- Upheld all privacy and security requirements established by customer regulatory agencies.
Customer Service Officer, 11/2018 – 12/2022
LS Utility Services, Leeds
- Established membership loyalty, executing flawless customer retail account management.
- Managed quality communication, customer support and product representation for each client.
- Received inbound calls from customers, providing information regarding services, products, taking new orders and cancelling accounts.
Step 4: Add skills to your customer service representative CV
The CV skills section of your CV is your chance to show what makes you unique and effective within the workplace. It’s one of the first places that a hiring manager will go to see if you have the required expertise to be an effective customer service representative.
Customer service representatives need a fine balance of hard and soft skills, from your personal qualities to your technical ability. Hard skills are anything you have learned through education, or on the job. For example, you might have obtained fantastic verbal and written communication over the years. Soft skills, in contrast, are more like personal character traits that can be applied to the field of customer service. You might be great at teamwork or budgeting.
Take a look at the customer services representative skills and qualities that could help your CV stand out.
Best skills to have as a customer service representative CV
- Communication (written and verbal)
- Using a CRM
- Conflict resolution
- Excellent phone manner
- Problem-solving
- Customer care
Bonus customer care skills and duties
- Product knowledge or sales experience
- Good at working under pressure
- Negotiation
- Knowledge of a second language
- Technical troubleshooting
- Effective learner
Step 5: Outlining your education
Another important thing to consider for customer service representatives is your CV education. This is your chance to show that you have the brains to go along with the experience and skills you’ve already noted. You should endeavour to include any relevant qualifications you’ve obtained over the years. This could be university, college, or school. It can also include any professional training courses you have completed over the years.
The key here is to only include qualifications that are relevant to the role of customer service representative. You might be proud of your fine art qualification, but before you add it, ask yourself if it really adds to your CV.
When adding qualifications to you CV, make sure to write them in the following way:
- The name of the educational institution you attended
- The start and end dates of your course
- The title or field of study
- The level of the qualification
- The outcome or result
Example of education for a customer service representative CV
Leeds Vocational Learning College
Leeds, 2020 – 2022
NVQ Level 3: Customer Service
Leeds Secondary School
Leeds, 2015 – 2020
Seven GCSEs A-C
Your customer service CV questions answered
What should I include in my customer service CV?
Your customer service representative CV should include:
- Your contact details
- Personal statement
- Work experience
- Key skills (both hard and soft skills)
- Education and certifications
Tip: Try to include achievements or metrics in your work history (e.g., customer satisfaction scores)
How long should my customer service CV be?
Ideally, your CV should be 1-2 pages long. Focus on being concise while still detailing your experience, skills, and achievements. Make sure every word counts, especially if you’re aiming to apply for multiple roles.
What are the most important skills to list on a customer service CV?
You should list a mix of hard and soft skills. Key skills to highlight include:
- Communication and active listening
- Problem-solving and conflict resolution
- Relationship-building
- Technical skills (e.g., CRM tools, customer service software)
Soft skills such as patience, empathy, and a positive attitude are crucial in customer service roles.
Should I use a cover letter in my job application?
- Yes, including a cover letter with your job application is highly recommended. It gives you the opportunity to showcase your personality, explain why you’re interested in the position, and highlight how your skills and experience match the job requirements.
- A well-written cover letter can help you stand out from other candidates by demonstrating your enthusiasm for the role and your understanding of the company’s needs. Make sure to tailor your cover letter for each position you apply for.
What are the duties of a customer service representative?
A customer service representative is responsible for responding to customer queries or complaints. Responses are often by phone or email, but also be in person depending on the customer service representative role description. Customer service representatives may also take customer orders, which means they can sometimes bridge the customer care and sales departments. This could involve processing orders and checking in with customers to see whether they are happy with their purchase.
How do you write customer service skills on a CV?
To encapsulate all of the necessary customer service representative skills on your CV, you’ll need to include a skills section. This should consist of 6-8 bullet points, each one listing one of your key attributes. Make sure to include a range of hard and soft skills, such as communication and CRM software. You can also share some of your personal skills in the personal summary section of your CV, which can be a good place to mention soft skills such as conflict resolution or patience.
What qualities should a customer service representative have?
A customer service representative needs to have impeccable communication skills and the ability to resolve conflict, especially when dealing with angry customers. They should have an excellent memory in order to follow company procedures to the letter, knowing when (and when not) to escalate an inquiry. Technical ability is also a key quality for a customer service representative, especially if they are working for a technology company or will need to help customers solve technical issues.
Create your customer service CV today
To take the next step in your career, you’ll need a CV that shows you have the right skills for the customer service representative job description. When you use myPerfectCV, you’ll have access to professional CV examples, top recruiter tips, and a proven CV builder. You can even download the right CV template for customer service representative vacancies, including Word and PDF.
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