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As a customer service representative, you’re often the first point of contact a customer will have with your brand. This responsibility requires an impressive balancing act of skills, from communication to conflict resolution. You may also need strong technical skills to solve website-related problems over the phone.
Because you’re the human face (or voice) of a company, you need to create a positive impression quickly. That’s why we’ve brought together all the tips and tools you need to achieve the best CV on your first attempt. Explore our range of customer service representative CV samples before building your own with our trusted CV builder.
Download Customer service representative CV examples
Help yourself with our top recruiter tips for writing your customer service representative CV
You’re no stranger to building a quick rapport – but how can you achieve this with your CV? Follow our top recruiter tips for a customer service CV that will give a great first impression.
Include your most impressive metrics
If a large part of your customer service representative job role will involve meeting KPIs, you’ve got to show recruiters that you have a head for numbers. When writing a CV, numbers often speak louder than words – so always cherry-pick your most impressive metrics from previous positions. Perhaps you successfully resolved an average of 25 queries a week or boosted your company’s customer satisfaction rate by 15%.
Show off your technical skills
As well as answering queries by phone and email, customer service representatives often need a diverse range of technical skills – from using CRM software to helping customers solve issues with your company website. Show your recruiter you’re up to the task by outlining your technical expertise on your CV. Include examples of software you’ve used as well as any systems or troubleshooting skills you’re familiar with.
Share your top personal qualities
The right personal skills are some of the most essential qualities for any customer service professional. In the personal summary section of your CV, make sure to use positive adjectives to describe your personality, work ethic, and motivations. Your choice of words should accurately reflect your ability to speak to customers, solve problems, and maintain a professional yet friendly manner.
Demonstrate your ability to learn
Although all customer service experience will furnish you with a variety of valuable transferable skills, each new role will require you to have a thorough knowledge of the company’s product or service. You won’t necessarily be familiar with this before getting the job – so make sure to demonstrate your ability to learn on your CV. Training courses, extracurricular skills, and certain hobbies will all show your recruiter that you’re keen to pick up new skills.
Proofread your application
If you’re responding to enquiries over email or live chat, your written communication must be second to none. Issues such as spelling mistakes or a lack of clarity could seriously undermine your credibility – and by extension, the reputation of the company you represent. To show recruiters you have great attention to detail, always proofread your CV to remove any mistakes.
What skills should you include on your customer service representative CV?
Customer service representatives need a fine balance of hard and soft skills, from your personal qualities to your technical ability. Take a look at the customer services representative skills and qualities that could help your CV stand out.
Best skills to have as a customer service representative CV
- Communication (written and verbal)
- Using a CRM
- Conflict resolution
- Excellent phone manner
- Customer care
Bonus customer service representative skills and duties
- Product knowledge or sales experience
- Good at working under pressure
- Knowledge of a second language
- Technical troubleshooting
- Effective learner
FAQs about your customer service representative CV
What are the duties of a customer service representative?
A customer service representative is responsible for responding to customer queries or complaints. Responses are often by phone or email, but also be in person depending on the customer service representative role description. Customer service representatives may also take customer orders, which means they can sometimes bridge the customer care and sales departments. This could involve processing orders and checking in with customers to see whether they are happy with their purchase.
How do you write customer service skills on a CV?
To encapsulate all of the necessary customer service representative skills on your CV, you’ll need to include a skills section. This should consist of 6-8 bullet points, each one listing one of your key attributes. Make sure to include a range of hard and soft skills, such as communication and CRM software. You can also share some of your personal skills in the personal summary section of your CV, which can be a good place to mention soft skills such as conflict resolution or patience.
What qualities should a customer service representative have?
A customer service representative needs to have impeccable communication skills and the ability to resolve conflict, especially when dealing with angry customers. They should have an excellent memory in order to follow company procedures to the letter, knowing when (and when not) to escalate an enquiry. Technical ability is also a key quality for a customer service representative, especially if they are working for a technology company or will need to help customers solve technical issues.
What do you do as a customer service representative?
On a day-to-day basis, your customer service representative roles and responsibilities will mainly involve talking to clients. As well as responding to email and phone enquiries, you may also have to contact customers directly to find out whether they are experiencing any problems. Some customer service representatives will also monitor a brand’s social media accounts, replying to comments and responding to any negative reviews with tact and sensitivity.
How much does a customer service representative earn?
According to Glassdoor, the average UK salary for a customer service representative is £19,954 a year. Professionals at the start of their customer service representative career could expect to start by earning £17,000 a year, whereas those with a little more customer service experience could earn £25,000.
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