Customer Service CV Examples + Templates

Step 1: Adding contact details to your customer service CV

One section many candidates miss is adding a clear set of contact details. It’s important to add these in a clear way so that the hiring manager can get hold of you quickly. Although this step might seem too obvious to miss, forgetting to write it in a clear way is a common mistake!

So, what’s the formula for getting this section right? In short, you need to add a full set of clear contact details somewhere near the top of your document. You should choose a clear font, preferably larger or in bold for maximum visibility. 

To get this section right, follow this formula and include:

• Your full name – you can leave your middle name out
• Your location – this will let your employer know where you are based
• Your phone number – choose a mobile number if you have one
• Your email address – select a work appropriate email address

 Example of contact section for a customer service representative CV

Step 2: Create your customer care CV personal statement

Making a strong first impression is key, and one of the best ways to do that is by writing a compelling personal statement. This section gives the hiring manager a snapshot of who you are, your unique skills, and your achievements. It’s your opportunity to grab their attention and show why you’re the perfect fit for the customer service role.

So, what makes this section tricky? You only have 3 to 4 sentences to convey a lot of important information. But don’t worry – by following a simple formula, you can craft a statement that stands out.

Here’s a simple structure you can follow:

1. Opening sentence: Start with an introduction that highlights who you are. Briefly mention your experience, key skills, and what makes you an effective customer service representative.
   
   Example: “Dedicated and empathetic customer service representative with 3+ years of experience providing top-tier support in fast-paced environments.”

2. Second sentence: Give a real-world example of something you’ve achieved. This could be a statistic, award, or specific accomplishment that shows your impact.
   
   Example: “Consistently recognised for exceeding performance targets, including achieving a 95% customer satisfaction rating in 2020.”

3. Third and fourth sentences: Highlight any specific skills or qualities that make you stand out. This could include problem-solving, communication, or relationship-building skills.
   
   Example: “Skilled at building rapport with clients and resolving issues efficiently, ensuring a positive customer experience every time.”

Tips for writing your personal statement:

• Keep it concise: Aim for 3 to 4 short sentences that pack a punch.
• Use quantifiable achievements: Numbers and statistics add weight to your statement.
• Showcase your unique strengths: Mention what sets you apart from other candidates, such as your adaptability or your experience with particular customer service software.

Example personal statement for a customer care CV

Step 3: Add your work experience

In many ways, the work history section of your CV is what will determine whether or not you are hired. This is the section where you need to show that you have the experience to back up your claims. You should include a series of previous roles that highlight your suitability for the position.

What’s the best way to format this section? You should begin with your most recent or current role and work backwards, listing up to 6 responsibilities for each. This acts as a short portfolio of what you have achieved so far in your career, highlighting any important achievements and skills from your past (or current role).

It’s important to keep the tone of this section formal but enthusiastic. You should write with engaging, clear language that urges the hiring manager to read on. Use positive adjectives (inventive ways to describe yourself), and action verbs (words to replace “responsible for”) in order to keep the language fast and informative. 

Example of work experience for a customer service representative CV

Step 4: Add skills to your customer service representative CV

The CV skills section of your CV is your chance to show what makes you unique and effective within the workplace. It’s one of the first places that a hiring manager will go to see if you have the required expertise to be an effective customer service representative. 

Customer service representatives need a fine balance of hard and soft skills, from your personal qualities to your technical ability. Hard skills are anything you have learned through education, or on the job. For example, you might have obtained fantastic verbal and written communication over the years. Soft skills, in contrast, are more like personal character traits that can be applied to the field of customer service. You might be great at teamwork or budgeting. 

Take a look at the customer services representative skills and qualities that could help your CV stand out.

Step 5: Outlining your education

Another important thing to consider for customer service representatives is your CV education. This is your chance to show that you have the brains to go along with the experience and skills you’ve already noted. You should endeavour to include any relevant qualifications you’ve obtained over the years. This could be university, college, or school. It can also include any professional training courses you have completed over the years.

The key here is to only include qualifications that are relevant to the role of customer service representative. You might be proud of your fine art qualification, but before you add it, ask yourself if it really adds to your CV.

When adding qualifications to you CV, make sure to write them in the following way:

• The name of the educational institution you attended
• The start and end dates of your course
• The title or field of study
• The level of the qualification
• The outcome or result

Example of education for a customer service representative CV