A customer service steward holds a responsible position, and when you’re applying for stewarding jobs, you need a CV that’s very specific in showing you have all the necessary skills, qualifications, professional memberships and experience to fit the bill. The CV template you choose will have a major impact on how the content of your CV is displayed – so it shouldn’t be a snap decision.

The customer service steward CV sample is a tool ready for you to use to get all your individual information into one document, so it will be extremely well received by the recruitment manager. This will drastically improve your chances of being chosen to attend the interviews and could very well lead to securing the position you want.

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    Sample customer service steward CV

    James Brown CV 3

    James Brown

    6 Victory Way, Edinburgh EH2 09UH

    07912345678

    James.Brown@example-example.co.uk

    Professional summary

    Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

    Work history

    February 2020 – Current

    Point – Business Events Centre – Edinburgh

    Customer Service Steward

    • Actioned feedback from service users, resulting in improved satisfaction levels.
    • Delivered consistently excellent customer service to guarantee positive company experiences.
    • Logged customer information and data in secure systems, maintaining GDPR compliance.

    July 2013 – January 2020

    Silver Lounge – Edinburgh

    Customer Service Steward

    • Acted as the first point of contact for customer issues and queries.
    • Collaborated well with other customer agents to deliver consistent service across various platforms.
    • Delivered consistently excellent customer service to guarantee positive company experiences.

    Skills

    • Outstanding customer care
    • Team player
    • Exceptional communicator
    • Dispute resolution
    • Microsoft Office Suite
    • Customer retention
    • Staff training and mentorship
    • Data confidentiality

    Education

    Edinburgh College Edinburgh – 2013

    NVQ Level 2 Certificate in Customer Service

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    Customer service steward CV template

    Choose template

    Choosing the right format for your customer service steward CV

    CV formatting affects how the information within your CV is displayed. One of the most popular CV formats is the reverse-chronological CV. In the work history section, you’ll start with the most recent position and work backwards. This format is well-established with recruiters, and is usually the best choice if you have the right work experience. The format is made up of these key sections:

    • Contact details – Name, address, phone number and email address
    • Personal statement – 3-4 sentences characterising what makes you a stand-out candidate
    • Work history – Your most relevant work positions, with a list of 3-6 duties
    • Education history – Featuring relevant qualifications, such as GCSEs
    • Skills – List out your core competencies using bullet point lists
    • Additional sections – These can cover your hobbies or awards, where relevant

    If this is your first role or you have less experience, it could be worth writing a skills-based CV. In this format, the skills section is positioned directly after the personal statement. The section is also considerably longer than on a reverse-chronological CV, giving you more room to flesh out your unique abilities in specific categories.

    Choose your format now

    Get your customer service steward CV right with our proven tips

    • Make sure the content is relevant

      Only include the most relevant content in your CV. There’s no need to waffle about a Sunday job from twenty years ago. Keep your CV simple and to the point. Use bullet points for any lists, and stick to short sentences. Your CV should not exceed two pages.

    • Home in on specialist experience

      If you have any specialist skills or experience to offer recruiters, be sure to let them know about it in your CV. For example, if you’re well-versed in cleaning kitchen areas, you could refer to yourself as an “experienced cleaner” and describe your cleaning duties in a previous job role within the work history section.

    • Tailor your CV to the job description

      Your customer service steward CV should always be written with the job description in mind. This lets you know exactly what recruiters are looking for. Don’t be tempted to quickly skim the description and send off a generic CV. You could be missing out on key specialisms that you need to show you meet. Some roles, for example, may require you have specific experience stewarding at hotels or bars.

    • Proofread with care and attention

      Once you’ve got all your details written down, it’s tempting to want to immediately send off your CV to recruiters. Unfortunately, if your CV is unpolished and hard to read, it will not only look unprofessional, but potentially prevent recruitment managers from attempting to read it at all. Make sure you’ve proofread your CV at least twice after writing, with breaks in between to let your mind rest. Also, let family or friends give it a read for a second opinion.

    Writing a cover letter for a customer service steward CV

    Though it isn’t mandatory, you can support your CV with an additional cover letter. This allows you to elaborate on important details from your CV. For example, you might want to highlight your work on a particular project in more detail.

    Some rough guidelines for how to write a cover letter include:

    • Stick to one page.
    • No copy-and-pasting from your CV.
    • Include keyphrases from the job description, e.g., “flexible with strong communication skills”.
    • Address the recruitment manager by name, where possible.
    • Showcase any major accomplishments, such as resolving a stocking issue or receiving a company-wide award.
    • Use your cover letter to explain any gaps in your CV or a change in career path.

    How to write a CV for a customer service steward

    Customer service stewards need a broad range of work experience, qualifications, and skills to succeed in the role. That’s why it’s important to have a CV that showcases all of these attributes that you have to offer. A poorly written CV is unlikely to lead to a job offer. Meanwhile, a professionally written CV proves to recruiters that you’re skilled in attention to detail and organisation

    Learning how to write a CV is much simpler than it sounds. Take a look at our step-by-step guide below to discover everything you’ll need to include:

    How to add contact details to your customer service steward CV

    Remembering to fill in the contact details on your CV might sound simple – but it can often be easy to forget. You might miss a vital detail that recruiters need to get in touch with you. Don’t forget to check for spelling errors, too! Your contact details need to be accurate for recruiters to respond.

    Here’s what you’ll need to include:

    • Your name – Middle names aren’t mandatory, but you should always include your first name and surname.
    • Address – Don’t forget the postcode!
    • Phone number – This could be your home or mobile number, but make sure it’s a number you have frequent access to.
    • Email address – Choose a professional, work-appropriate email.

    Example of contact section for customer service steward CV

    John Smith
    9 The Close, Mytown, Homecounty, Postcode
    07778 268 781
    jsmith@mailservice.com

    Customer service steward CV personal statement

    Next, you’ll need to write your personal statement. This sits underneath the contact details and provides a short introduction, showcasing the core qualities that make you a great candidate. Bear in mind that this section should be no longer than 3-4 sentences. That means you have very limited space – so focus only on the most relevant achievements and qualities.

    Here are some tips to create an impressive personal statement:

    • Keep it original – don’t regurgitate details from the body of your CV
    • Focus on your capabilities by writing in the third person.
    • Use relevant positive terms to describe yourself and your work ethic, such as “friendly”, “reliable” and “flexible”.
    • Read the job description carefully before writing. Include any keyphrases from the person specification.
    • Include your expertise where relevant, e.g., “experienced in washing dishes and serving tables in a hotel restaurant setting”.

    Example of personal statement for customer service steward CV

    Qualified customer service steward, trained and certified to deal with conflict and challenging situations, including complaints. A team player who is able to work in a busy environment and under pressure. Assertive, friendly and extremely skilled at assisting people in different situations, such as formal occasions and large events. An excellent, clear communicator with a good memory, powerful observations skills, and quick ability to learn new information and pass it on to the public.

    How to present your work history on a customer service steward CV

    Whilst the role of a steward generally doesn’t have specific work experience requirements, having industry experience under your belt is always a bonus. Experience with dish washing, cleaning or serving tables is very beneficial to this role, whilst general customer service know-how is also a plus.

    Make sure you record your work experience in reverse-chronological order. That way the first thing recruiters see is your most recent and relevant positions. Here’s what you’ll need to include:

    • Start and finish date
    • Job title, company name, and the location of the job role
    • A bullet point list of 3-6 main duties

    To use your work experience to your benefit, make sure to showcase the widest range of your skills. For example, if one job role highlights your cleaning skills, use another position to elaborate on your communication abilities.

    Example of work experience for customer service steward CV

    Customer Service Steward | The Event Group | Anyplace April 2009 – Present

    • Working as part of a team to assist attendees at large events.
    • Carrying out cleaning duties.
    • Checking and maintaining inventory.

    Customer Service Assistant | Star Hospitality | Anyplace June 2005 – April 2009

    • Assisting stewards with ad-hoc customer service duties
    • Restocking bar supplies to eliminate service delays.
    • Cleaning venues after events.

    Top skills for your customer service steward CV

    The CV skills section on your CV is highly important, as it shows you have the relevant knowledge and abilities required for the role. You’ll find a more detailed overview of the skills you’ll need within the job description, but in most cases, cleaning and communication capabilities are key.

    Here are some must-haves and desirables to include:

    Essential skills for a customer service steward CV

    • Customer service skills
    • Dish washing
    • Cleaning
    • Communication
    • Physical ability
    • Health and safety awareness

    Desirable aptitudes to set you apart

    • Time management
    • Organisational skills
    • Team player
    • Flexible
    • Conflict management
    • Attention to detail

    Outlining education on a customer service steward CV

    In most cases, there won’t be any educational requirements for this role. However, it would be beneficial to have GCSEs in Maths and English to show you’re up to scratch when managing stock at venues. A Level 2 or 3 Diploma in Customer Service could also be a beneficial qualification to have under your belt.

    You’ll need to include some specific segments in your academic history:

    • The name of the institution you studied at
    • The year you completed the qualification
    • The level of the qualification – e.g., GCSE
    • The course subject or title

    Example education section for a customer service steward CV

    Any College | Anytown – 2008 NVQ Level 2 Certificate in Customer Service.

    Any School | Anytown – 2005 GCSEs: English (C), Maths (C) General Studies (C)

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    Your customer service steward CV questions answered

    How do you write a CV as a steward?

    Your customer service steward CV needs to highlight the core abilities, experience and qualifications that make you qualified for the role. Within your CV, there should be separate sections for your contact details, personal statement, work history, education and skills. Whilst there are no set qualifications for you to include, previous experience as a steward, as well as a Level 2 or 3 Diploma in Customer Service, would be beneficial.

    What skills does a steward need?

    The most vital skills for this role include:

    • Customer service
    • Strong verbal and written communication
    • Kitchen and table cleaning
    • Dish washing
    • Physical ability
    • Health and safety awareness
    • Flexibility
    • Ability to work as a team player

    What is a steward job description?

    The job description for customer service steward includes duties such as:

    • Greeting customers, guiding them to their tables, and providing them with menus
    • Ensuring serving stations are well stocked
    • Cleaning and setting tables, as well as clearing them for the next customers
    • Washing dishes
    • Assisting cleaning staff with their duties, including mopping the floors
    • Serving water and delivering beverages
    • Speaking with customers about any queries or issues

    What should I put on my CV for a customer service position?

    With any customer service position, including the steward role, it’s important to have a mix of the abilities below:

    • Verbal and written communication skills
    • Strong listening skills
    • Conflict management
    • Organisation and time management
    • Empathy
    • Attention-to-detail
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