If you are trying to find a job as a post office counter clerk, it is crucial to create a CV that best reveals your related skills and abilities as well as highlighting your main strengths. You can use our free of charge post office counter clerk CV template as a model to show you what you need to include when you construct your own CV.

In this guide, we’ll cover:


    Sample post office counter clerk CV

    Joanna Dylan CV 2

    Joanna Dylan

    246A Lawrence Drive, Bradford BBD7 4PP



    Professional summary

    Highly-organised Post Office Counter Clerk, providing exceptional service through effective, efficient mail, currency and application handling. Utilising extensive product knowledge to offer outstanding customer support and effectively increase team sales.

    Work history

    April 2014 – Current

    Bradford Post Office unit 7 – Bradford

    Post Office Counter Clerk

    • Maintained a clean, tidy working area for continued health and safety compliance and optimised professional company appearance.
    • Inspected mail and packages for clear labelling and correct postage to prevent bounce backs.
    • Drove sales by verifying customers were constantly informed of the latest products and services available.

    March 2013 – February 2014

    Bradford Post Office unit 3 – Bradford

    Post Office Counter Clerk

    • Supported customers with passport and driving licence applications, providing appropriate forms and guidance as necessary .
    • Accurately converted and sold foreign currency, maintaining thorough, responsible cash handling in line with company policy.
    • Effectively processed letters and parcels, offering advice on suitable services in line with customer requirements.


    • Postal rates knowledge
    • Mail labelling techniques
    • Shipping procedures knowledge
    • Postal orders
    • Counter service
    • Pension and benefit processing
    • Cash handling and balancing
    • Complaint handling


    King’s College London – 2013

    Diploma in Bookkeeping and Accounting

    What is the best format for your post office counter clerk CV?

    Searching the web will bring up a host of CVs in different CV formats. So, it’s vital to choose the best option when applying for a job. The most common format is reverse-chronological, meaning you start with your most recent job at the beginning. However, there’s also a host of other sections to include such as:

    • Contact details – Name, address, phone number and email address
    • Personal statement – A brief introduction, around 3-4 sentences
    • Work history – List 3-6 duties per role
    • Skills – Use bullet points
    • Education – Include relevant qualifications and certificates such as NVQs, GSCEs
    • Additional sections – Such as interests and acheievements if necessary

    Depending on the post office counter clerk level you are applying for, a skills-based based CV may be suitable for those with less experience. This allows you to focus on the transferable skills learned in your previous roles. In this case, the skills section goes below your personal statement.

    Top tips for post office counter clerk CV writing

    • Include any specialist experience

      A post office counter clerk job often covers a wide range of duties. But if you have any specialist experience or knowledge, listing it on your CV is a great idea. For example, if you are skilled at selling retail and financial products, be sure to include it. For more generalised experience, you can use phrases such as “providing effective customer service” to cover an overview of your skills.

    • Keep it relevant

      It’s natural to want to include all your experience, skills, and qualifications on your CV. But, unless they are relevant to the job description, they may be overlooked. Write your CV in a concise and structured way and take a look at the job specification to tailor your CV effectively.

    • Include some personal characteristics

      Employers and recruiters understand that candidates are more than qualifications and experience – they want to see what kind of person you are too. To highlight your attributes use adjectives such as “reliable”, “organised”, and “patient” within the personal statement section.

    • Use short sentences and bullet points

      To ensure your CV is noticed by recruiters, keep it concise and relevant to the job role. CVs should be one or two pages long, anything else runs the risk of waffling. If you’re struggling to fit it all in, use short sentences and bullet points for lists.

    Pair your post office counter clerk CV with a cover letter

    Another way to make the best first impression is writing a solid cover letter to support your CV. Your cover letter is a chance to expand on the areas you listed in your CV. However, it’s essential not to copy your CV word for word, as this doesn’t go into enough depth in the eyes of the recruiter.

    Instead, use this opportunity to use snippets of your work experience to give examples of job successes and achievements. For example, if you gained in-house recognition for excellent customer service, mention this to support your application. The cover letter is a chance to highlight your background, but keep it concise and relevant to the job description. One page is ample.

    How to write a CV for a post office counter clerk

    When writing a post office counter clerk CV, you need to include relevant experience, skills, and qualifications suited to the role. These features will help you make a positive impact on recruiters and ensures you stand out among other candidates. Using a clear concise format enables you to include important elements on your CV.

    By using our step-by-step guide, you will know how to write a CV in a few simple stages. Below, we highlight what to include:

    Outlining education on a maintenance assistant CV

    The role of a maintenance assistant typically requires vocational qualifications such as Level 2 NVQs in relevant subjects. For example, building maintenance or wood occupations. A base level of GSCEs in English and Maths will also support your application. In addition, external training courses including in-house certification could boost your employability.

    In the education section, you should include qualifications relevant to the job role. These will highlight your competencies and show you’re right for the position. Things to include are:

    • School, college, university or training provider
    • Year of qualification
    • Level of qualification, for example, NVQ, GCSE
    • Subject or course title – don’t worry about this for high school courses

    Example education section for a maintenance assistant

    Example Training Provider, Anytown, 2011 St Johns Ambulance First Aid at Work

    Example College, Anytown, 2009-2011 NVQ Level 2 Building Maintenance NVQ Level 2 Wood Occupations

    Example School, Anytown, 2004-2009 GCSEs in English, Maths

    What contact details should I include in my post office counter clerk CV

    At the top of your post office counter clerk CV should sit your contact details. This part is easy to get right but it’s surprising just how many people forget to add the correct details. Ensuring you are contactable is essential for answering questions and responding to recruiters quickly.

    This section should include:

    • Name – Don’t forget to include it!
    • Address – List your full address and postcode
    • Phone number – Include a mobile number or home phone
    • Email address – Use a work-appropriate email

    Example of contact section for post office counter clerk CV

    Lisa Manor
    222 Some Road, Some Town, ST22 2LM
    01456 899899

    How to write a personal statement for your post office counter clerk CV

    The next section in your CV is the personal statement. Here, you have a few sentences to showcase your experience, background, and skills that are relevant to the job. You only have around 3-4 sentences to fit this in, so be concise. This section offers a quick insight for employers – be sure to include the important bits to give the best first impression.

    We advise when writing your personal statement to include:

    • Write in the third person as this gives you a chance to explain what you offer
    • Keep it short, 3-4 sentences max
    • Use adjectives to describe your skills such as “organised”, “good communicator” and “reliable”
    • Include relevant acheivements if necessary
    • List expertise or specialisms such as “experience in seliing financial products”

    Example of personal statement for post office counter clerk CV

    Organised and experienced post office counter clerk who always stays up to date with the latest changes to the postal service and rates. Excels in manning a busy post office service desk as well as helping clients to find the perfect service to meet their unique needs and delivering mail to different post office boxes. Especially adept at handling customer enquiries.

    Post office counter clerk CV work experience

    Showcasing your work experience for a post office counter clerk job is essential. This helps recruiters determine whether you can hit the ground running and are confident to tackle a range of duties. Listing your work history highlights your competencies and this should be completed in reverse-chronological order, starting with your most recent position.

    For each role, you’ll need to list:

    • Start and end date
    • Job title, employer, and location
    • A short list of duties – maximum six per role

    The work history section typically includes a lot of information. But, rather than waffling, it’s best to keep this concise to avoid repeating or overlapping information. For example, if you have experience in selling postal financial services in one role, list your customer service acheivements in another. Giving a broader view of your work experience will boost your credentials to employers.

    Example of work experience for a post office counter clerk CV

    Post Office Counter Clerk at UK General Post Office, London | 2014-Present Day

    • Helped customers to determine the best postal service to meet their needs as well as the optimum postal rates for their budget.
    • Answered questions from customers in a calm and patient manner.
    • Helped customers to select the best packaging to use to wrap their items for delivery to different destinations throughout the UK.

    Post Office Counter Clerk | Local Post Office, London | September 2010 – March 2014

    • Handled all types of counter business for customers dealing with the United Kingdom Postal Service.
    • Distributed mail to various post office boxes in the office.
    • Dealt with questions and inquiries from customers and helped them to find the services that they needed for different situations.

    Great skills to add on your post office counter clerk CV

    Looking through the job description of a post office counter clerk will indicate the range of skills required for the role. To highlight how you meet these, list all relevant skills in the CV skills section. The below examples are common skills required for a post office counter clerk CV:

    Essential skills for post office counter clerks

    • Team player
    • Good communicator
    • Knowledge of postal services
    • Customer service skills
    • Knowledge of retail and financial products

    Desirable aptitudes to set you apart

    • Organised
    • Flexible
    • Positive attitude
    • Good written and oral skills
    • Reliable

    Get education right on your post office counter clerk CV

    Post office counter clerks typically require GCSEs in English and Maths. However, some employers may look favourably on candidates that hold vocational qualifications such as a Level 2 or 3 Diploma in Customer Services.

    The education section should show relevant qualifications, both educational and professional development courses. It’s also vital to include details such as:

    • School, college, university or training provider
    • Year of qualification
    • Level of qualification, for example, NVQ, GCSE
    • Subject or course title – don’t worry about this for high school courses

    Example education section for a post office counter clerk

    Example Training Provider, London, 2012 Business and Accounting NGO

    King’s College, London, 2010-2012 Diploma in Bookkeeping and Accounting

    King’s College, London, 2007-2010 GCSEs in English, Maths, Geography


    Your post office counter clerk CV questions answered

    What should be included on a post office counter clerk CV?

    Your post office counter clerk CV should list your experience, skills, and qualifications. There are separate sections for each of these areas in the CV format, and it’s simple to add everything in. if you don’t have experience that matches the job description, include transferable skills to support your application.

    How do you include customer service experience on your CV?

    Having good customer service skills is typically a necessary attribute for a post office counter clerk. It’s easy to showcase these on your CV with a few simple phrases such as:

    • “ensuring a good experience before and after a customer purchase”
    • “solving customer queries”
    • “learning product information to help the customer buying experience”

    What is the job description of a post office counter clerk?

    Working as a post office counter clerk involves numerous duties including:

    • Selling retail and financial products
    • Selling mail services
    • Issuing payments for benefits and pensions
    • Advising customers on products
    • Using postal systems and software
    • Delivering excellent customer service and resolving queries

    What skills should I include on my post office counter clerk CV?

    Common skills required include:

    • Oral and written communication skills
    • Flexible team player
    • Reliable
    • Attention to detail
    • Organised

    Deliver the ultimate post office counter clerk CV

    Now you have our step-by-step guide on writing a post office counter clerk CV, it’s now time to put it into practice with our CV examples. You can create your own CV using our CV builder. Plus, our pre-made CV templates make it super simple, so you don’t miss anything out. There’s also tailored post office counter clerk content to make your CV the best it can be for job success.


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