Many candidates struggle with the proper order and layout of a CV, yet getting the basics right is vital if your job application is to be noticed and not overlooked. Something as simple as the format in which you list your qualifications can make a CV easier to read and more visually appealing. Plus, drawing attention to your most relevant qualifications and work areas will highlight your suitability for the role.

On top of implementing the below advice, we recommend browsing our CV examples for more content and design ideas. Each professionally designed document is a goldmine of inspiration. You’ll learn what information to include and how to present it in the best possible light.

Ready to build an impressive CV? Keep reading as we explore:


    Sample airport passenger service agent CV


    Hannah Taylor 24 Jones Walk Sheffield S2 2FJ 07912345678 Professional summary Friendly Passenger Service Agent with extensive experience in customer-facing roles. Delivers first-class customer experiences through positive, professional service. Organised with good multitasking abilities for flexible adaptive desk assistance. Work history February 2021 – Current XYZ Airlines – Sheffield Airport Passenger Service Agent

    • Managed team member schedules and work assignments.
    • Tagged luggage and routed to appropriate location for loading and screening.
    • Oversaw ticketing, gate and ramp services.
    • Performed boarding gate duties in line with airline schedule.

    January 2018 – January 2021 ABC Company – London Customer Service Representative

    • Provided excellent customer service by promptly addressing customer inquiries and resolving issues or complaints.
    • Handled a high volume of incoming calls, emails, and live chats, ensuring efficient and accurate responses.
    • Processed customer orders, tracked shipments, and coordinated with logistics teams to ensure timely delivery
    • Adhered strictly to policies and procedures for continued company compliance.


    • Check-in processes
    • Coordinating schedules
    • Boarding gate procedures
    • Performance improvements
    • Customer service management
    • Employee training
    • FAA regulations
    • Computer terminal operations
    • Fares calculations
    • Engaging leadership style


    • English, Native
    • French, Fluent
    • Spanish, Upper intermediate

    Education 2018 London College London A-Levels 3 A levels: English (B), French (B), and Spanish (C) 2016 Queen Mary’s High School London GCSEs 10 GCSEs at grades A – C

    Airport passenger service agent CV template

    Writing a CV for an airport passenger service agent doesn’t have to be complicated – not when you have the right resources to hand. Our pre-made CV templates and handy online builder will save you bundles of time and stress, so you can focus on the all-important details. Landing your dream job has never been easier!

    Choosing the right format for your airport passenger service agent CV

    Before tackling the content, you must choose between popular CV formats that organise your information so it’s easy to read and logical. Quite simply, the secret to success begins with the presentation. Busy hiring managers won’t waste their time on messy applications. Plus, many companies now use CV scanning software, which relies on clearly defined sections, lists, and keywords.

    There are two recruiter-recommended formats in the UK – the reverse-chronological CV and the skills-based CV. The former outlines your employment history, starting from your current or most recent role. The latter focuses on transferable skills, such as “teamwork”, “communication”, and “problem-solving”.

    Which is best for an airport passenger service agent? Ideally, the reverse-chronological structure because employers always prioritise candidates with tangible experience. Having worked in similar customer-facing roles will supercharge your chances of being shortlisted for an interview. That said, there’s nothing wrong with a skills-based CV. Airports frequently accept entry-level applicants – just be sure to highlight your most impressive soft skills!

    What else can make or break a CV? Heed the following:

    • Your CV should only be one to two pages long maximum
    • Type in a legible font like Arial, Calibri, or Times New Roman
    • Improve readability with headings, sections, and bullet points lists
    • Only include information that reflects the job advertisement
    • Send your CV as a Word or PDF file unless asked otherwise

    How to write a CV for an airport passenger service agent

    Now let’s dive into the nuts and bolts of how to write a CV for an airport passenger service agent. There’s no secret trick or magic potion – simply break each section down into digestible chunks and follow our step-by-step guidance. Towards the end, we’ll also share answers to some of the most common CV writing questions.

    Read on as we run through:

    Outlining education on a cyber security specialist CV

    Education underpins experience, reassuring the employer you possess the fundamental tools and knowledge to succeed. Plus, when you’re up against equally experienced candidates, it gives you a competitive edge. You can talk about school, college, and university courses, on-the-job training, certificates, and any other relevant qualifications.

    How do you become a cyber security specialist? The road is long but rewarding. You’ll likely need an undergraduate or postgraduate university degree in “Computer Science”, “Cyber Security”, “Mathematics” or “Network Engineering”, paired with plenty of experience gained through internships or placements.

    You could also look for an apprenticeship. Some companies offer a “Cyber Security Technologist Higher Apprenticeship” or a “Cyber Security Technical Professional Degree Apprenticeship”. However, this isn’t in place of your studies – you must complete it while working towards higher qualifications.

    When recapping your education, run through:

    • Name of school, college, university, or other awarding body
    • Study start and end dates
    • Subject title
    • Qualification level – e.g. undergraduate degree or A level
    • Qualification result

    Example of education for a cyber security specialist CV

    Any University, London | September 2020 – September 2022
    BS Hons Cyber Security: First-class honours

    Any College, Essex | August 2018 – August 2020
    A levels: IT (A), Science (B), Maths (B), and History (B)

    Adding contact details to your airport passenger service agent CV

    While it sounds obvious, many applicants forget to add their most up-to-date contact details. But how else will the hiring manager get in touch about the next steps? We suggest noting your information at the top of the page so it’s easy to find, preferably in a slightly larger or bolder font. Remember to note:

    • Name – first name and surname
    • Location – including county and postcode
    • Phone number – the best one to reach you on
    • Email address – keep it professional and work-appropriate

    Example of contact section for an airport passenger service CV

    Heather Burton,
    4b Douglas Road,
    London, HO23 5RU,
    07770 123 456,

    Start your airport passenger service agent CV with a personal statement

    Want to stand out and get your foot in the door? You’ll need an interview-winning personal statement that hooks the hiring manager’s attention and reels them in. This three- to four-sentence introduction offers a taste of your most valuable achievements, skills, and qualifications – the ultimate goal is to encourage the employer to learn more. Stuck? Here’s a simple formula to help you cover the most important points.

    Sentence one introduces who you are, including years of experience and career focus. Sentence two stuns with a show-stopping statistic explaining what you can achieve – think of this as the irresistible filling of your summary. Finally, sentences three and four underscore your unique skills and specialisms. For example, you might speak another language or have experience with airline reservation software.

    What do we mean by a statistic? This can be anything that substantiates your talents. You might have won several awards, received positive customer feedback, or streamlined check-in processes to boost productivity. Either way, try and drop in a concrete percentage or number to wow the reader.

    Here are a few extra tips to keep in mind:

    • Don’t exceed the word count – 50 to 100 words is ideal
    • Write in the third person to sound more professional
    • Only spotlight your highest achievements and skills
    • Keep the tone friendly but formal – no jokes or slang
    • Scatter in a few keywords – you can find these hard and soft skills in the job advertisement

    Example of personal statement for an airport passenger service agent CV

    A friendly airport passenger service agent with four years of experience in customer-facing roles and shift work. Won “Airport Passenger Service Agent of the Year” for three consecutive years, thanks to quick check-in times and a 94% positive feedback rate. Good at dealing with technical problems and coping with high-pressure situations. A quick thinker who is not afraid to use initiative in resolving difficulties.


    An enthusiastic airport passenger service agent who’s able to engage with customers in a friendly, reassuring manner while maintaining a polite, professional attitude. Familiar with several types of computer systems and quick to learn new technologies and skills. Introduced a brand-new luggage handling process that boosted efficiency by 73%. Effective communicator with intermediate French and basic Spanish language skills.

    Adding experience section to your airport passenger service agent CV

    Employers pay special attention to the work experience section because it offers a unique insight into a person’s professional life. It’s a fantastic opportunity to shout about your strengths and accomplishments. Plus, the reader can see how long you typically stay in a position – a key consideration for companies that value retention.

    Start from your current or most recent role and note up to six responsibilities for each. We recommend adding more detail for relevant positions that match the job specification. Cover the below information:

    • Job title
    • Employment start and end dates
    • Company name
    • Company location
    • List of duties
    • Workplace achievements

    Like the personal statement, add plenty of facts and figures to prove you can walk your talk. Otherwise, you’re simply asking the hiring manager to believe you without tangible evidence, and why would they do that? Let’s say you “answered customer queries” – can you expand on this? Perhaps, you “answered over 100 customer queries” or “answered customer queries, resulting in an 83% positive feedback score”. Basically, the more specific you can be, the more impressive you’ll sound!

    Next, cover as many different responsibilities as possible to show the reader the scope of your capabilities. For instance, if you’ve mentioned “working with computer systems” underneath one position, discuss “managing confidential information” in another. It’s also a good idea to avoid obvious tasks, such as answering telephone calls and emails. Everyone can do this, so it doesn’t add value to your CV

    Lastly, pick up the energy with positive adjectives and action verbs. You might be “reliable”, “motivated”, and “organised”. Action verbs are powerful alternatives to “responsible for”. Some of our favourites for airport passenger service agents include “resolved”, “informed”, and investigated”.

    Example of work experience for an airport passenger service agent CV

    Airport Passenger Service Agent | XYZ Airlines | Sheffield | 2021 – Present

    • Provide exceptional customer service to passengers at check-in counters, ensuring smooth and efficient check-in procedures.
    • Assist passengers with the issuance of boarding passes, seat assignments, and travel document verification.
    • Handle baggage-related tasks, including tagging, weighing, and adhering to size restrictions, while addressing any customer inquiries or concerns.

    Customer Service Representative | ABC Company | London | 2018 – 2021

    • Provided excellent customer service by promptly addressing customer inquiries and resolving issues or complaints.
    • Handled a high volume of incoming calls, emails, and live chats, ensuring efficient and accurate responses.
    • Processed customer orders, tracked shipments, and coordinated with logistics teams to ensure timely delivery.

    Skills worth having on your airport passenger service agent CV

    The CV skills section is crucial on several fronts. Firstly, highlighting your core skills quickly reassures employers you have what it takes to succeed. Plus, ATS software relies on this collection of scannable keywords to get your application past the algorithm. We suggest noting 12 talents in total, split between hard skills and soft skills.

    So, what’s the difference? Hard skills are technical and learnt on the job or through education. Examples include “checking-in luggage”, “using passenger booking software”, and “verifying travel documents”. In contrast, soft skills are personality-based and much harder to learn – think “detail-oriented”, “analytical”, and “adaptable”.

    As a rule, you should pay attention to both equally. Employers don’t care how qualified you are if you can’t hold a conversation with a customer. Likewise, you might be incredibly friendly and motivated but lack the fundamental tools to get the job done. You’ll boost your chances of clinching an interview invite by presenting yourself as multi-talented and well-rounded.

    Need some more inspiration? Check out the following lists:

    Essential skills for an airport passenger service agent

    • Computer literate
    • Customer service skills
    • Keen attention to detail
    • Able to remain calm in stressful situations
    • Excellent verbal communication skills

    Desirable aptitudes to set you apart

    • Knowledge of check-in procedures
    • Basic maths skills
    • Understanding of health and safety procedures
    • Fluent in French
    • Conversational Spanish

    Outlining education on an airport passenger service agent CV

    Education provides the building blocks for experience, proving you have enough tools to hit the ground running. You can discuss school, college, and university degrees, extracurricular training, and memberships to governing bodies. There’s no right or wrong qualification – anything that cements your credentials counts!

    There are a few things to be aware of when filling in this section. Firstly, you don’t need to mention older qualifications if you’ve completed more recent courses, such as undergraduate degrees. Similarly, employers don’t usually require in-depth detail about GCSEs – just list how many you have and the average grade bracket. It’s also best to leave out poor results. While you should never lie, you aren’t obligated to provide this information.

    How do you become an airport passenger service agent? You don’t actually need any qualifications, although they help. Employers prefer candidates with an English and Maths GCSE – an BTEC or similar in Hospitality would also be beneficial. Above all else, you’ll be in with a chance if you demonstrate experience in customer-facing roles and a can-do attitude.

    When summarising your education, cover the following:

    • Name of school, college, university, or other awarding body
    • Study start and end dates
    • Subject title
    • Qualification level – e.g. GCSE or A level
    • Qualification result

    Example of education for an airport passenger service agent CV

    Borehamwood College | September 2020 – July 2020
    3 A levels: English (B), French (B), and Spanish (C)

    Borehamwood High School | September 2015 – July 2020
    10 GCSEs at grades A – C

    Airport passenger service agent dos and don’ts


    • DO focus on soft skills

      Hiring managers sometimes prioritise candidates with desirable soft skills because everything else can be taught. As this is a customer-facing role, they’ll be on the lookout for excellent communicators who can handle high-pressure environments. Plus, conflict resolution skills are a bonus (tensions often rise high at airports).

    • DO mention your areas of expertise

      Perhaps, you speak another language. Or you might have a comprehensive understanding of airport safety procedures and legislation. Underscoring your areas of expertise and unique skills will help you stand out from the crowd. On top of this, it’ll guide recruiters as they search for job opportunities.


    • DON’T forget your cover letter

      cover letter is a short one-page document that introduces who you are, expresses interest in the position, and explains why you’re the best person for the job. It’s also a brilliant opportunity to include extra information that doesn’t belong in a CV, such as your notice period and career ambitions.

    • DON’T send your application without double-checking

      Spelling mistakes look lazy, so always double-check your CV before sending it across. You could always ask a friendly, family member, or colleague to re-read your application and note any repetitiveness or awkward phrasing. You’d be surprised at what a fresh pair of eyes can see!


    Your airport passenger service agent CV questions answered

    What is the role of an airport passenger service agent?

    Airport passenger service agents are the first port of call for holidaymakers. Alongside welcoming guests, they resolve customer queries and handle travel documents – essential if people want to board the plane on time. Every day looks different, but some of the core responsibilities include:

    • Greeting and checking-in guests
    • Issuing boarding passes
    • Assisting at the gates
    • Implementing safety and security procedures
    • Handling customer complaints and queries

    What are the skills of an airport passenger service agent?

    Alongside technical skills, hiring managers look for motivated candidates who inspire confidence. After all, many people are nervous and stressed at airports, and it’s essential to put them at ease. Desirable characteristics include:

    • Friendly, positive demeanour
    • Cultural sensitivity
    • Organisation and time management
    • Patience
    • Empathy

    How much do airport passenger service agents earn?

    It’s impossible to say how much airport passenger service agents earn because it depends on multiple factors, including experience, location, and hours. However, the average salary in the UK is around £25,000. Of course, this goes up the higher you are on the career ladder.

    Build an amazing airport passenger service agent CV today

    Find more examples and guides like this airport passenger service agent CV sample on our website. Alongside our expert CV examples and pre-made CV templates, they will help you tailor your CV and application form for your dream job.


    *The names and logos of the companies referred to above are all trademarks of their respective holders. Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with myperfectCV.