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The world of telesales is as diverse as it is rewarding. As this is a highly competitive industry, only the best in the business can expect to enjoy success in the future. Many of these roles are based on commission instead of salary alone. Those with the motivation and the knowledge should go far regarding upward mobility.
Still, it’s just as critical to recall that the hiring process is quite demanding. One area which needs to be addressed is one’s curriculum vitae. The telesales representative CV sample found below is an excellent framework to utilise as a guideline before and during the application process.
On top of implementing the following tips, we suggest reading through our expert CV examples for more inspiration. Each document oozes design and content ideas, so you don’t have to worry about ticking the right boxes. Simply heed our advice, and you’ll land your dream job in no time!
Ready to learn more? Keep reading as we run through:
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Sample telesales representative CV
11 Guild Street
London N19 0NB
07912 345 678
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
April 2021 – Current
Hello Connections – London
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Trained new hires and led team of 10 telemarketers.
- Attended regular product training to enhance customer advice.
February 2016 – March 2021
Connectix – Reading
- Broke down objections using friendly, persuasive strategies.
- Performed clerical and administrative duties like taking messages and transferring calls.
- Contacted private individuals or businesses by telephone to solicit sales.
- Provided customers with knowledgeable and timely responses to questions and concerns.
- Customer relations
- Customer communications
- Customer retention
- CRM database management
- Conflict resolution
- Personable telephone manner
Queen Mary’s High School London
GCSEs 10 GCSEs at grades B – C
Telesales representative CV template
If you’re struggling to create a compelling telesales representative CV, you’re not alone – many candidates feel overwhelmed with the process. However, you can save yourself bundles of stress by taking advantage of the right resources, including our online builder and pre-made CV templates. Who knew CV writing could be so easy?
What is the best format for your telesales representative CV?
Before diving headfirst into the content, you must choose between popular CV formats . These professional blueprints showcase your experience, skills, and qualifications in the best possible light. Plus, it’s impossible to forget essential information when you break your application down into easy-to-follow sections.
There are two widely accepted formats in the UK – the reverse-chronological CV and the skills-based CV. The former outlines your employment background, starting from your current or most recent role. The latter focuses on transferable talents, such as “communication”, “time management”, and “teamwork”. Underneath each, list a few examples of how you put these skills into practice.
So, which is best for a telesales representative? Ideally, we recommend a reverse-chronological structure because hiring managers prefer candidates who already possess the tools to succeed. However, you don’t necessarily need prior experience to cinch an interview spot, so you could use a skills-based CV. Our top advice? Provide concrete evidence of your abilities to compensate for a sparse work history.
What else can make or break a telesales application? Here are some tips:
- Your CV should only be one to two pages long
- Use a recruiter-approved CV font like Times New Toman or Calibri
- Separate large chunks of text with headings and bullet point lists
- Tailor all information to the job advertisement
- Save your CV as a Word or PDF file unless asked otherwise
How to write a CV for a telesales representative
If you’re wondering how to write a CV for a telesales representative, you’re in the right place. The following guide explains the process step by step and answers some of the most common CV writing questions. Complete each section at your own pace – you can always take a break if you hit a creative block. It’s time to explore:
- Adding contact details to your telesales representative CV
- Start your telesales representative CV with a personal statement
- Tackling work experience on a CV for a telesales representative
- Great skills to add on your telesales representative CV
- Outlining education on a telesales representative CV
Adding contact details to your telesales representative CV
When candidates rush their CVs, they often forget to add their most up-to-date contact details at the top of the page. This is a costly blunder – employers won’t waste their time scouring the internet for your phone number or email address. To guarantee a call back, note the following information in a slightly larger or bolder font for maximum visibility:
- Your full name – first name and surname
- Your current address – including county and postcode
- Your phone number – the best one to reach you on
- Your email – keep it professional
Example of contact section for a telesales representative CV
89 The Brambles,
Yorkshire, YM19 4HA,
Start your telesales representative CV with a personal statement
Thanks to the lucrative bonuses, telesales is a fiercely competitive industry. How do you make your CV stand out against the other applicants? One way is with a persuasive personal statement that summarises your proudest achievements, skills, and qualifications. This three- or four-sentence introduction must wow the reader, so use our fool-proof formula below to outline your content.
Sentence one explains who you are, including years of experience and career focus. Sentence two should capture the hiring manager’s attention with a dazzling statistic. Finally, sentences three and four underline your unique skills and areas of expertise. For instance, you might speak another language or sell specialist financial software.
What do we mean by statistic? Basically, provide a fact or figure that cements your credentials. You might have “won ten awards”, “sold £75,000 worth of equipment”, or “managed a team of 20 telesales professionals”. The more specific you can be, the more impressive you’ll sound!
Here are some extra tips to inform the writing process:
- Write in the third person to sound more professional
- Keep the tone formal and friendly
- Use keywords and phrases – these are the skills listed in the job advertisement
- Be authentic – shout about what makes you special
- Don’t talk about you career ambitions – save this information for the cover letter
Example of personal statement for a telesales representative CV
Passionate telesales representative with eight years of experience in IT software. Developed a keen eye for adopting only the most relevant marketing strategies alongside superior levels of customer engagement. Won “Telesales Advisor of the Year” for three years running. Skilled in the art of qualifying new clients and keeping existing customers satisfied.
Enthusiastic telesales representative with over three years of experience in the insurance sector. Consistently achieve over 100% of sales targets and receive outstanding customer feedback scores. Thrive within a team environment and possess relevant qualifications from recognised organisations. Confident cold calling and answering customer queries.
Tackling work experience on a CV for a telesales representative
The work history section is a goldmine of priceless information for employers. As such, we suggest spending a good few hours here outlining your key strengths and accomplishments. The information you include should convince the reader you’re the best person for the job. Don’t be afraid to underline your career highlights, such as promotions, awards, and excellent customer feedback.
Start with your current or most recent role and list three to six responsibilities for each. We advise adding more detail for relevant positions that match the job advertisement. Run through:
- Job title
- Employment start and end dates
- Company name
- Company location
- List of duties
- Workplace achievements
Like the personal statement, the way to the hiring manager’s heart is through hard evidence. Without it, you’re not really bringing anything to the table. Let’s say you “generated new clients” – can you expand on this? You might have “onboarded 50 customers” that “earned over £100,000 in profits”. Substantiating your strengths with statistics will supercharge your chances of landing your dream job!
There’s nothing worse than a boring, repetitive CV, so cover as many different duties as possible to show the employer the scope of your abilities. For example, if you’ve mentioned “customer compliance” underneath one position, discuss “mentoring junior trainees” in another. Plus, don’t waste CV space on obvious duties like “answering emails”.
Lastly, uplift the tone with positive adjectives and action verbs. You might be “articulate”, “charming”, and “engaging”. Action verbs are powerful alternatives to “responsible for”. Our favourites for telesales representatives include “closed”, “secure”, and “negotiated”.
Example of work experience for a telesales representative CV
Lead Outbound Sales Representative | Software & Co, London | January 2023 – Present
- Qualifying and opening new clients.
- Loading existing customers for further sales.
- Monitoring the progress of junior trainees.
- Maintaining relationships with both new and existing customers.
- Providing customer pricing and quotes for new business.
- Proactively resolving issues that can affect customer service.
Floor Manager | IT Vet, London | April 2020 – October 2022
- Generated new clients from email marketing campaigns.
- Addressed any questions and customer-related complaints.
- Met weekly and monthly outbound call targets.
Junior Telemarketing Representative | Retail Company, Essex | June – 2017 – February 2020
- Introduced new products to entirely new clients.
- Customer compliance.
- Quality control and meeting sales pipeline goals.
Great skills to add on your telesales representative CV
The most successful telesales representative applications have a collection of glittering CV skills. These scannable keywords and phrases reassure the hiring manager you have the fundamental tools to hit the ground running. We suggest noting up to 12 skills in total, split equally between hard skills and soft skills.
So, what’s the difference? Hard skills are technical and learnt on the job or through formal education. Examples include “making outbound and inbound calls”, “up-selling and cross-selling”, and “quoting new business”. In contrast, soft skills are personality-based and much harder to learn, therefore invaluable to employers – think “negotiation”, “charisma”, and “organisation”.
Our top advice? Don’t focus on one at the expense of the other. A wealth of practical skills won’t compensate for a poor attitude. Similarly, friendliness doesn’t mean anything without the technical know-how to back it up.
Our best advice? Don’t include one without the other – hiring managers prefer candidates who can offer the best of both worlds. It doesn’t matter how experienced you are if you’re not confident around customers. On the other hand, friendliness means nothing without tangible tools that help you get the job done.
Stuck for ideas? Check out the following lists for some inspiration:
Essential skills for a bike mechanic
- Confident, personable, and enjoys speaking with people
- Excellent written and verbal communication skills
- Proficient in Word and Excel
- Highly organised and keen attention to detail
- Strong customer service skills
Desirable aptitudes to set you apart
- Qualified as a team leader
- Driving licence
- Able to develop and manage customer relationships
- Knowledge of the relevant industry
- Capable of delivering commercial targets
Outlining education on a telesales representative CV
Education is the foundation for experience and can set you apart from equally skilled candidates. You can discuss school, college, and university degrees, extracurricular training, and memberships to governing bodies. Ultimately, spotlight anything that proves you have the fundamental knowledge to exceed expectations.
There are a few simple rules for making your education section pop. Firstly, only focus on your highest achievements, such as undergraduate and postgraduate courses. You don’t need to list your GCSEs out one by one, especially if you completed them decades ago. Next, don’t include bad grades. While you should never lie, it might be best to conveniently leave out this information!
What does it take to become a telesales representative? There’s no set career path, and you don’t necessarily need qualifications. However, you might benefit from a relevant degree, such as Marketing, Statistics, or Economics. Alternatively, you could search for an apprenticeship. Generally, employers prioritise a proactive, can-do attitude over formal education.
When summarising your qualifications, cover the following:
- Name of school, college, university, or other awarding body
- Study start and end dates
- Subject title
- Qualification level – e.g. undergraduate degree or GCSE
- Qualification result
Example of education for a telesales representative CV
City & Guilds | September 2021 – June 2023
Sales Level 3 (7711)
Sales and Telesales Apprenticeship Level 3 (9866)
Diploma in Sales Level 2 (6801)
Bath College | September 2017 – June 2019
3 A levels: Business Studies (A), English (C), Maths (C)
Bath High School | September 2012 – June 2017
10 GCSEs at grades B – C
Top dos and don’ts for telesales representative CV writing
- DO focus on soft skills Soft skills are the secret to telesales success, and many hiring managers prioritise them over education and experience. Consequently, shout about your shining personality at every step and focus specifically on the four Cs – communication, collaboration, customer service, and confidence.
- DO mention your areas of expertiseTelesales is a huge umbrella term spanning hundreds of industries. As such, it’s a good idea to mention your specialisms in your cover letter and personal statement. For example, you might sell financial software or insurance. Some representatives speak multiple languages or understand CRM systems. Having a niche propels you miles ahead of the competition!
- DON’T forget your cover letterA thoughtfulcover letter is a short one-page document introducing who you are, expressing interest in the position, and summarising your most desirable qualities. Not only is it an excellent way to break the ice, but there’s plenty of space for additional information, such as your notice period and career ambitions.
- DON’T send your CV without double-checkingHave you wheedled out spelling mistakes? Have you included enough keywords and phrases to sneak past the algorithm? Double-checking your CV is a must before sending it to prospective employers. We also suggest asking a friend, family member, or colleague for feedback – you’d be surprised what a fresh pair of eyes can pick up!
Your telesales representative CV questions answered
What is the role of a telesales representative?
Telesales representatives generate new business, manage relationships, and create quotes via the telephone. Some handle inbound calls, whereas others proactively contact customers. They work across multiple industries, including finance, healthcare, and education. Daily duties often include:
- Increasing sales and hitting targets
- Developing and maintaining relationships
- Processing customer orders
- Resolving customer service issues
- Training junior employees
What skills are required for telesales?
The best telesales representatives have countless technical skills, such as knowledge of Microsoft Office systems and hitting KPIs. The more concrete credentials a candidate has, the better – employers prefer people who need minimal training. Must-have skills include:
- Up-selling and cross-selling
- Managing outbound and inbound calls
- Maintaining and updating CRM systems
- Diary management
- Raising quotations
What are the qualities of a good salesperson?
Of course, any salesperson needs to be a confident communicator who can walk their talk. Hiring managers usually prioritise enthusiasm and charisma over bucket loads of job-specific knowledge. Spotlight the following qualities to boost your chances of success:
- Rapport building skills
- Engaging communicator
- Logical thinker
- Proactive approach
- Can-do attitude
How much do telesales representatives earn?
It’s impossible to say how much a telesales representative earns because it depends on several factors, including experience, location, and hours. Nevertheless, the average salary in the UK hovers around £22,000 per year. This can increase upwards of £50,000, especially if the company has a good bonus scheme.
Create a telesales representative CV
This telesales representative CV example is meant to serve as an outline for those who are new to the application process.
Need further guidance? Please spend some time browsing through the additional areas of this website, including our expert CV examples and pre-made CV templates with lots of options for telesales representatives. You will be able to find valuable tips, tricks, and suggestions which are perfectly suited for the active job seeker.