Telesales Representative CV Example

Adding contact details to your telesales representative CV

When candidates rush their CVs, they often forget to add their most up-to-date contact details at the top of the page. This is a costly blunder – employers won’t waste their time scouring the internet for your phone number or email address. To guarantee a call back, note the following information in a slightly larger or bolder font for maximum visibility:

• Your full name – first name and surname
• Your current address – including county and postcode
• Your phone number – the best one to reach you on
• Your email – keep it professional

Example of contact section for a telesales representative CV

Start your telesales representative CV with a personal statement

Thanks to the lucrative bonuses, telesales is a fiercely competitive industry. How do you make your CV stand out against the other applicants? One way is with a persuasive personal statement that summarises your proudest achievements, skills, and qualifications. This three- or four-sentence introduction must wow the reader, so use our fool-proof formula below to outline your content.

Sentence one explains who you are, including years of experience and career focus. Sentence two should capture the hiring manager’s attention with a dazzling statistic. Finally, sentences three and four underline your unique skills and areas of expertise. For instance, you might speak another language or sell specialist financial software.

What do we mean by statistic? Basically, provide a fact or figure that cements your credentials. You might have “won ten awards”, “sold £75,000 worth of equipment”, or “managed a team of 20 telesales professionals”. The more specific you can be, the more impressive you’ll sound!

Here are some extra tips to inform the writing process:

• Write in the third person to sound more professional
• Keep the tone formal and friendly
• Use keywords and phrases – these are the skills listed in the job advertisement
• Be authentic – shout about what makes you special
• Don’t talk about you career ambitions – save this information for the cover letter

Example of personal statement for a telesales representative CV

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Tackling work experience on a CV for a telesales representative

The work history section is a goldmine of priceless information for employers. As such, we suggest spending a good few hours here outlining your key strengths and accomplishments. The information you include should convince the reader you’re the best person for the job. Don’t be afraid to underline your career highlights, such as promotions, awards, and excellent customer feedback.

Start with your current or most recent role and list three to six responsibilities for each. We advise adding more detail for relevant positions that match the job advertisement. Run through:

• Job title
• Employment start and end dates
• Company name
• Company location
• List of duties
• Workplace achievements

Like the personal statement, the way to the hiring manager’s heart is through hard evidence. Without it, you’re not really bringing anything to the table. Let’s say you “generated new clients” – can you expand on this? You might have “onboarded 50 customers” that “earned over £100,000 in profits”. Substantiating your strengths with statistics will supercharge your chances of landing your dream job!

There’s nothing worse than a boring, repetitive CV, so cover as many different duties as possible to show the employer the scope of your abilities. For example, if you’ve mentioned “customer compliance” underneath one position, discuss “mentoring junior trainees” in another. Plus, don’t waste CV space on obvious duties like “answering emails”.

Lastly, uplift the tone with positive adjectives and action verbs. You might be “articulate”, “charming”, and “engaging”. Action verbs are powerful alternatives to “responsible for”. Our favourites for telesales representatives include “closed”, “secure”, and “negotiated”.

Example of work experience for a telesales representative CV

Great skills to add on your telesales representative CV

The most successful telesales representative applications have a collection of glittering CV skills. These scannable keywords and phrases reassure the hiring manager you have the fundamental tools to hit the ground running. We suggest noting up to 12 skills in total, split equally between hard skills and soft skills.

So, what’s the difference? Hard skills are technical and learnt on the job or through formal education. Examples include “making outbound and inbound calls”, “up-selling and cross-selling”, and “quoting new business”. In contrast, soft skills are personality-based and much harder to learn, therefore invaluable to employers – think “negotiation”, “charisma”, and “organisation”.

Our top advice? Don’t focus on one at the expense of the other. A wealth of practical skills won’t compensate for a poor attitude. Similarly, friendliness doesn’t mean anything without the technical know-how to back it up.

Our best advice? Don’t include one without the other – hiring managers prefer candidates who can offer the best of both worlds. It doesn’t matter how experienced you are if you’re not confident around customers. On the other hand, friendliness means nothing without tangible tools that help you get the job done.

Stuck for ideas? Check out the following lists for some inspiration:

Outlining education on a telesales representative CV

Education is the foundation for experience and can set you apart from equally skilled candidates. You can discuss school, college, and university degrees, extracurricular training, and memberships to governing bodies. Ultimately, spotlight anything that proves you have the fundamental knowledge to exceed expectations.

There are a few simple rules for making your education section pop. Firstly, only focus on your highest achievements, such as undergraduate and postgraduate courses. You don’t need to list your GCSEs out one by one, especially if you completed them decades ago. Next, don’t include bad grades. While you should never lie, it might be best to conveniently leave out this information!

What does it take to become a telesales representative? There’s no set career path, and you don’t necessarily need qualifications. However, you might benefit from a relevant degree, such as Marketing, Statistics, or Economics. Alternatively, you could search for an apprenticeship. Generally, employers prioritise a proactive, can-do attitude over formal education.

When summarising your qualifications, cover the following:

• Name of school, college, university, or other awarding body
• Study start and end dates
• Subject title
• Qualification level – e.g. undergraduate degree or GCSE
• Qualification result

Example of education for a telesales representative CV