Our veterinary receptionist CV sample can show you how it’s done, with the right structure, design, and all-important content about your key skills and experiences. 

CV examples will give you an understanding of what has worked in the past for like-minded veterinary receptionists. By using a similar structure, tone, and map of content you will be able to better understand how a CV works, whether you’re experienced or newly qualified.

Read through our CV writing tips before building your own CV for veterinary receptionist roles using our quick and easy online builder. Ready to start your CV writing journey? 

Let’s get into the details with the following:


    Sample veterinary receptionist CV

    veterinary receptionist CV example 3

    Kiara Connell

    444 Kingsway
    Manchester M60 3TT

    Professional summary

    Highly skilled and experienced veterinary receptionist with a proven track record of providing exceptional customer service and administrative support in a fast-paced veterinary practice. Excellent communication and organisational skills with a strong attention to detail. Able to effectively multitask and prioritise responsibilities to ensure the smooth operation of the reception area and the satisfaction of clients and their pets.

    Work history

    January 2023 – Current, Vets4Pets – Manchester
    Veterinary Receptionist

    • Greeted and checked in clients and their pets, ensuring accurate and up-to-date information was obtained.
    • Answered phone calls and emails, addressing client inquiries and scheduling appointments.
    • Managed client records and updated information in the database, ensuring confidentiality and accuracy.
    • Assisted veterinary staff with administrative tasks, such as preparing invoices and processing payments.

    February 2019 – December 2022, Purr Veterinary Clinic – Manchester
    Administrative Assistant

    • Provided administrative support to the veterinary team, including scheduling appointments and maintaining client records.
    • Managed inventory of veterinary supplies and placed orders as needed.
    • Assisted with billing and invoicing, ensuring accuracy and timely payment.
    • Handled client inquiries and resolved issues in a professional and courteous manner.

    January 2016 – January 2019, Paws Animal Hospital – Birmingham
    Customer Service Representative

    • Managed front desk operations, including greeting clients, answering phone calls, and scheduling appointments.
    • Provided information and assistance to clients regarding veterinary services and procedures.
    • Processed payments and maintained accurate financial records.
    • Collaborated with veterinary staff to ensure smooth workflow and exceptional customer service.


    • Communication
    • Attention to detail
    • Office management
    • Appointment scheduling
    • Administrative support
    • Customer service
    • Invoice processing
    • Medical record management


    2018, University of Manchester London
    Bachelor’s Degree Business Administration

    2016, Manchester College London
    Associate’s Degree Office Administration

    Veterinary receptionist CV template

    Creating a CV for a veterinary receptionist can feel like a tough task. You’ll need to show that you are compassionate, organised, adept with animals and clients. You’ll need a CV that lists all of your important skills, work history and education – all in one document. That’s why a good starting point is to choose from a list of CV templates to give you a head start.

    Choosing the right format for your veterinary receptionist CV

    To begin, you should know that the format you choose is everything. There are multiple CV formats you can choose to pack your CV with eye catching and important information. There are many different ways you can do this, but you should always try to choose a structure that includes your educational achievements, work history, and unique skills.

    Although there are many different formats to choose from, there are two that stand out for the position of veterinary receptionist. The first is a reverse-chronological CV. This will focus on your work history, starting with your current or most recent role and working backwards through time. You will be able to list each of your previous positions and responsibilities to give a comprehensive idea of what you’re like as a candidate.

    The second choice is a skills-based CV. This is a good option if you are transitioning from a similar field, or if you have recently graduated from full time education. A skills-based CV will focus on key skills you possess and explain how these have prepared you for the role of a veterinary receptionist.

    What are some other important structural tips to keep in mind? You should consider the following:

    • Send your file as a PDF or Word file.
    • Your CV should be one or two pages long.
    • Break up long sections of text with bullet points, or section breaks.
    • Use a professional font like Calibri, Times New Roman, or Arial.
    • Use the job advert when selecting the file type, such as a PDF or Word document.

    How to write a CV for veterinary receptionist

    Now let’s take a look at the content you will include in your document. The following sections will cover how to write a CV in great detail. We’ll explain all of the content you’ll need to add, why it’s important, and provide you with some formula tips so that you can get it right. 

    This is what we will cover:

    How to add contact details to your veterinary receptionist CV

    Adding a clear set of contact details is the first step you should take when it comes to content. How can a potential employer contact you for an interview if they are unable to get hold of you? Many candidates forget this important first step and it loses them opportunities! You’ll want to get this right straight away to make it easy for a hiring manager to choose you.

    In short, you need to add a clear set of contact details at the top of your document. You should aim to highlight these in a larger or bolder font than the rest of your text. When you come to create your contact details, here is what you must include:

    • Your full name – don’t include your middle name.
    • Your location – so the employer knows where you are based.
    • Phone number – choose a mobile number as this is more accessible.
    • Your email – make sure you choose a professional email address. 

    Example of contact section for veterinary receptionist CV

    Samantha James
    4 Bold Street, Liverpool, L14JG

    Veterinary receptionist CV personal statement

    The personal statement is essentially front of house on your CV for veterinary receptionist jobs. As we’ve mentioned, it should make your love of animals clear. But it also needs to highlight your most relevant experience and transferable skills.

    As you can see from our veterinary receptionist CV sample, it’s best to stick to 3-4 sentences, which make recruiters want to read on and find out more. You can make this easy by following a simple formula, which we will outline below.

    Your first sentence is all about introducing yourself to the reader. You need to let them know who you are, what you’re about, and why you are worth considering for the position. Make sure to use clear, snappy language that engages the reader. You’ll want to hook them from the very first line!

    Your second sentence should use a real-life fact or figure to outline something you have achieved. For example, perhaps you achieved a 90% client satisfaction rate across your time working in a previous position. This stat lends a sense of authority to your application and is more likely to turn the head of a hiring manager.

    Your third and fourth sentences should highlight any special skills that you have. For example, if you have experience managing medical records, now would be the time to mention it! 

    Here are some other important tips when it comes to crafting the perfect personal statement:

    • Use engaging language throughout, including action verbs and positive adjectives.
    • Proofread your statement to ensure it’s free from errors.
    • Write in the third person as this is a more professional tone than first person.

    Example of personal statement for veterinary receptionist CV

    Knowledgeable Receptionist familiar with animal care and medical environments. Dedicated to business success and adept at supporting staff and customer needs.


    Organised veterinary receptionist with over 10 years of experience assisting clients and animals in a range of clinics. Achieved a 90% customer satisfaction rate over the course of two years. Particular skills in building customer relationships, medical record management, and appointment scheduling.

    Veterinary receptionist CV work experience

    The truth is that work experience matters. It is one of the first places a hiring manager will look when determining if you are the right match for the job. Because of this, your work history should take up a big chunk of your document. You’ll need to make sure it is informative, to the point, and shows all of your positive qualities.

    But what is the best way to do this? You should begin by listing your current or most recent role and work backwards, listing up to 6 responsibilities for each. It’s important for you to go into detail about all of the responsibilities you’ve taken on over the years, but to do so in a short, snappy way. You should aim to extract keywords from the job advertisement and use these within your own work history.

    Make sure that you don’t repeat yourself or list the same responsibilities across different roles. Although this section is to be one of the longest on your CV, you still only have a few words to work with on each responsibility. 

    Also aim to write with an engaging, upbeat tone. Use positive adjectives like “experienced”, or “reliable”, to describe yourself, and action verbs like “led”, or “assisted”, to define your responsibilities.

    Example of work experience for veterinary receptionist CV

    Receptionist | 08/2022 – Current
    Medicare Distribution – Liverpool

    • Managed stationary and office supplies, performing stocktake duties on a weekly basis to ensure adequate resources were consistently available.
    • Scanned, photocopied and filed documentation, utilising meticulous attention to detail to reduce errors.
    • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. 

    Admin Assistant | 01/2019 – 07/2022
    Link for Life – Liverpool

    • Sorted and distributed business correspondence to correct department or staff members.
    • Managed incoming and outgoing calls for a busy medical office.
    • Provided logistical support for programmes, meetings and events, including reservations, agenda preparation and calendar maintenance.

    Great skills to add on your veterinary receptionist CV

    Next up, it’s time to list your important skills. The CV skills section of your CV is an important section that helps to give the reader an impression of you as a candidate. But many candidates don’t know what to write for this section. In short, you’ll want to add 12 skills in total that are split between hard and soft skills.

    So what are hard and soft skills? Hard skills are practical skills you’ve learned through education or through previous work experience. For example customer service or payment processing. Soft skills are more like personal traits you’ve picked up over the years. For example, you might be great at teamwork or be calm under pressure.

    A hiring manager is going to be searching for a candidate who has a balance of both. They’ll want to be sure you have the practical skills to be an effective receptionist, but they’ll also want somebody who is positive, calm, and good with people. 

    Find out which key capabilities to include on your veterinary receptionist CV, including hard (technical) and soft (transferable) skills:

    Hard skills for veterinary receptionists

    • Scheduling and appointments
    • Excellent phone manner
    • Filing and organisation
    • Customer service skills
    • Payment processing
    • Basic understanding of pet care

    Soft skills to strengthen your CV

    • Good with animals
    • Calm under pressure
    • Attention to detail
    • Empathetic
    • Clear written and verbal communication
    • Rapport building

    Outlining education on a veterinary receptionist CV

    Next up, you’ll need to outline your academic achievements in an education section. While this might not seem as important as your work history or key skills sections, it can act as the foundation for your application that proves you have the brains to go along with the practical experience needed!

    You should outline any relevant qualifications you have achieved, this could be university courses, college courses, your secondary school grades, or any professional training courses you have completed.

    What is the base level entry for a veterinary receptionist? There are no key requirements here, but you should always start with the highest qualifications you have achieved. Try to keep them relevant, focusing on any professional training courses you have completed. 

    Here is what to focus on when adding an education section to your veterinary receptionist CV:

    • Name of the educational institution
    • Start and end dates of your academic course
    • Official title of your field of study
    • Qualification level you attained
    • Qualification outcome or result

     Example of education for veterinary receptionist CV

    The City of Liverpool College – NVQ Level 2
    Business Administration – 2023

    Formby High School – 2015 – 2020
    GCSEs in Maths, English, Science, French, Religious Philosophy
    A, A, B, B, C


    Your veterinary receptionist CV questions answered

    What is a veterinary receptionist?

    A veterinary receptionist is someone who works in the office or front desk of a veterinary practice. Unlike a veterinary assistant or nurse, they are not usually required to handle animals, instead focusing on clerical and administrative duties.

    What does a veterinary receptionist do?

    Veterinary receptionist duties and responsibilities include:

    • Taking phone calls
    • Answering general enquiries
    • Scheduling appointments
    • Checking in customers
    • Handling post
    • Managing emails
    • Selling items
    • Processing payments

    What makes a good veterinary receptionist?

    To excel at veterinary receptionist job duties, you’ll need to be well organised and capable of multitasking. You should be comfortable around animals, and able to work in the hectic environment they can create when distressed. On top of that, veterinary receptionists need to remain friendly and empathetic in person, by phone, and in writing.

    How much does a veterinary receptionist get paid (UK)?

    If you’re wondering what the average pay is for a veterinary receptionist, the salary usually falls between £18,000 and £22,000 per year. This may be higher if you’re required to assist with more advanced veterinary receptionist duties and responsibilities, such as bookkeeping or handling animals.

    What are veterinary receptionist qualifications?

    There are no specific qualifications required for veterinary receptionist jobs. While a degree or diploma in animal care is ideal, recruiters usually look for evidence of basic English and Maths, or a diploma in administration. To really nail down your specialism, the College of Animal Welfare offers a certificate specifically for veterinary receptionists.

    Impress with your veterinary receptionist CV

    If you’re ready to put all of the advice above into practice, our CV builder is on hand to help. Choose from a selection of impressive templates with the right structure and layout for UK veterinary receptionist CVs, before filling each section with pre-written content based on specific job roles. Customise your CV with some personal details and stand-out achievements, then download in a choice of file types. You should also check out CV examples to see what has worked in the past!


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