Top-notch logic and analysis skills are central to the billings and collections agency industry. Workers in this industry will act as liaisons between the billing teams and customers.
This industry highly values pre-entry experience. If you have any part-time work, internship or apprenticeships, make sure you spend time crafting a compelling billing and collection job description in bullet formatting. Explain not only what you did but how well you did it.
Learn more about the billings and collections industry
Having advanced training in collections is becoming an industry standard and will put you ahead. You should seek out courses to help you become a certified debt collector. Positions in payroll may not require advanced degrees, but if you apply without, employers will expect GCSEs at grades 9 to 4.
Know the industry regulations
All positions related to billings and collections are regulated by the FDCPA (Fair Debt Collection Practices Act). You should also have a working knowledge of the solicitor’s account rules. These regulations shape the industry, and you should demonstrate your knowledge both on your CV and in an interview.
A typical day
Every organisation, large and small, will require a solid in-office billing team. Professional dress is the industry standard. These positions will rarely require weekend work but may need extra hours when there are demanding deadlines. There has been a recent shift in the industry; more of these positions are offered remotely.
What to expect in the interview
The billings and collections industry is highly technical, so expect most of your interview questions regarding know-how. You can expect questions relating to regulations but also questions about your technical skills. Recruiters will most likely ask you to demonstrate your software or technical skills before the interview.
Billings and collections industry CV tips
Billing and collections CV should be modern and traditional. One of the best strategies when choosing a design for your CV is to think about ATS (automated tracking system). Billings and collections is a busy industry, and companies have a high volume of applicants to use ATS to help sort through. The machines are more likely to see your CV as a match to the job if you avoid design elements like colour, cursive fonts and images.
One way to “write for the machines'' is by using a sans-serif font, meaning fonts without feet. Stick with fonts like Arial and Helvetica and stay away from fonts like Times New Roman. This will also help give your CV a modern and professional look.